Our WiFi is terrible. Constantly intermittent, dropping out. I have reported, rebooted hub. Still no help
I genuinely despair. My neighbour in same area having same problems. Told would be sent email after tests last week and never happened. 150 won't answer. How can I fix this? The speed is awful and it drops out with no warning
The internet drops out intermittently on all devices. It crashes with no warning. I called last week and was told speed is really slow. I was told you would run tests and you would email. This hasn't happened
I have rebooted hub several times and it doesn't fix the problems.there are no errors on the hub, it's a speed/service issue.
My neighbour in the same road is having the same issues. It's making working from home and home schooling impossible and causing so much stress. I just want to talk to someone
If you go to speedtest.net on your device that is connected via Wi-Fi so for example a phone or iPad and click "Run test". It will then let you know what speeds you're getting via Wi-Fi. We'd then need you to do the same on a device that is connected via Ethernet if possible so a Laptop or PC - the wired test will let us know what speeds are coming into the house.
I've had a look into the back end again and it does advise that there is a device you're using via Wi-F that is too close to the hub that would work better via Ethernet, if you did this it would also improve the overall Wi-Fi connection within the home.
Is there anything you can think of that this might be?
Also what you can do is a pin hole reset on the hub, connect one device and run a speed test and see how things are. From here it is likely due to the amount of devices connected and a certain device taking up too much bandwith.