• 1
  • 0
  • 1
Joining in
Message 1 of 2
Flag for a moderator

Intermittent broadband

We’re noticing intermittent drops in broadband speeds - one moment it’s touching 200Mbps and the next it’s below 10Mbps.

This tends to happen early in the morning and late at night. We have a Hub 3.0.

A side effect seems to be that our Hive system loses connectivity, albeit briefly.

All the usual suggested fixes have been applied.

  • 5.98K
  • 1.13K
  • 1.58K
Very Insightful Person
Very Insightful Person
Message 2 of 2
Flag for a moderator

Re: Intermittent broadband


When you are doing speed tests are you doing this wired as wireless is prone to interference from many sources.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use instead.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos