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Graf2502
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Intermittent Speed

Hi. Had Virgin 500 for circa 7 months. Had loads of problems on the second and third floors. After a painstaking time finally thought the new "Pod" had fixed things. Getting speeds of 250 on ground floor, 150 on third floor. However, after a month with no issues the top floor is again poor. It can literally drop from 150 to 1 or less within a second, then jump back up within 30 seconds. I am convinced this is just a poor service coming into the property. No hardware issues and the fact the speed can be so fast is frustrating. I cannot continue with this as it is affecting my work. Any ideas, as I will be going back to BT as soon as poss if this continues. BT don't get anywhere near these speeds, but it was a reliable 50 on every floor, and never crashed. 

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Andrew-G
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Re: Intermittent Speed

If it is a poor connection into the property, then the speed problems should be apparent on all floors, although if you're seeing a maximum of 250 on the ground floor with a 500 connection, then that may be an indication of problems - a modern wifi device such as any premium smartphone should be able to hit 450-550 adjacent to the hub.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screensots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts on the connection.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Graf2502
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Re: Intermittent Speed

Hi Andrew, thanks for the quick response.

 

12030000008.438256 qam9
21390000001238256 qam1
314700000011.938256 qam2
415500000011.138256 qam3
516300000010.338256 qam4
617100000010.338256 qam5
71790000009.538256 qam6
81870000009.537256 qam7
91950000008.938256 qam8
102110000008.138256 qam10
112190000007.638256 qam11
122270000007.538256 qam12
132350000007.538256 qam13
142430000007.538256 qam14
152510000007.338256 qam15
162590000007.438256 qam16
17267000000738256 qam17
18275000000738256 qam18
192830000006.538256 qam19
20291000000637256 qam20
212990000005.837256 qam21
223070000005.538256 qam22
233150000005.438256 qam23
24323000000538256 qam24
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Graf2502
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Re: Intermittent Speed

1Locked38.9170
2Locked38.6320
3Locked38.9280
4Locked38.6380
5Locked38.9300
6Locked38.9300
7Locked38.9150
8Locked37.6150
9Locked38.6220
10Locked38.6150
11Locked38.6150
12Locked38.6210
13Locked38.6140
14Locked38.9180
15Locked38.6250
16Locked38.6170
17Locked38.6170
18Locked38.9140
19Locked38.6170
20Locked37.6210
21Locked37.6310
22Locked38.9220
23Locked38.6240
24Locked38.6210
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Graf2502
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Re: Intermittent Speed

 
 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
16030000746512064 qam5
23940000044.5512064 qam8
34620006144.5512064 qam7
45370000044.5512064 qam6


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0010
3ATDMA0000
4ATDMA0000
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Graf2502
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Re: Intermittent Speed

Network LogTime Priority Description
01/05/2021 09:05:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2021 08:11:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 22:16:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 11:57:23noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2021 11:57:23ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/04/2021 15:17:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 21:52:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2021 15:42:52noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2021 08:08:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 17:32:47noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/04/2021 17:32:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Graf2502
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Re: Intermittent Speed

25/04/2021 17:32:47ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:59:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:56:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:56:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:56:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:56:14Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:56:14criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 12:56:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/04/2021 04:02:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/04/2021 22:06:29noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Laurie_C
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Re: Intermittent Speed

Hi Graf2502,

 

Thanks for getting in touch and welcome to the Community Forum! I'm sorry that you've been having some problems with your broadband connection.

 

I've been able to locate your account using your Forum details, and I can see that there are some problems showing from our end. I've booked you an engineer appointment so that we can try to get this issue resolved. You can find the details of this appointment on your MyVM page.

 

Please let me know if you need any more help with this.

 

Thanks,

Laurie

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Graf2502
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Re: Intermittent Speed

Thanks for getting in touch Laurie, much appreciated, fingers crossed 🤞

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Laurie_C
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Helpful Answer

Re: Intermittent Speed

You're very welcome Graf7502, please don't hesitate to get back in touch if these problems persist.

 

Cheers,

Laurie

Laurie_C
Forum Team
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