Hi. Had Virgin 500 for circa 7 months. Had loads of problems on the second and third floors. After a painstaking time finally thought the new "Pod" had fixed things. Getting speeds of 250 on ground floor, 150 on third floor. However, after a month with no issues the top floor is again poor. It can literally drop from 150 to 1 or less within a second, then jump back up within 30 seconds. I am convinced this is just a poor service coming into the property. No hardware issues and the fact the speed can be so fast is frustrating. I cannot continue with this as it is affecting my work. Any ideas, as I will be going back to BT as soon as poss if this continues. BT don't get anywhere near these speeds, but it was a reliable 50 on every floor, and never crashed.
If it is a poor connection into the property, then the speed problems should be apparent on all floors, although if you're seeing a maximum of 250 on the ground floor with a 500 connection, then that may be an indication of problems - a modern wifi device such as any premium smartphone should be able to hit 450-550 adjacent to the hub.
Connect to the hub by clicking on this link http://192.168.0.1/ That should pull up the log in page for the hub. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Open the Downstream tab. Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as text, not screensots. Post that, do the same for the Upstream and Network log. You'll get an error message when you post the Network log, just click on "post" a second time. Then we can check for any obvious problems with power, noise or error counts on the connection.
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Thanks for getting in touch and welcome to the Community Forum! I'm sorry that you've been having some problems with your broadband connection.
I've been able to locate your account using your Forum details, and I can see that there are some problems showing from our end. I've booked you an engineer appointment so that we can try to get this issue resolved. You can find the details of this appointment on your MyVM page.
Please let me know if you need any more help with this.