Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
i currently run in modem mode with a deco mesh, which sadly does not allow icmp pings to its dhcp so a BQM shows solid red
I have switched back to router mode and set up BQM
here's a ping test run from the super hub
PING 22.214.171.124 (126.96.36.199): 64 data bytes Reply from 188.8.131.52: Bytes 64 Time=22.206 ms Reply from 184.108.40.206: Bytes 64 Time=20.603 ms Request Timed Out Reply from 220.127.116.11: Bytes 64 Time=41.154 ms Reply from 18.104.22.168: Bytes 64 Time=20.658 ms Reply from 22.214.171.124: Bytes 64 Time=20.673 ms Reply from 126.96.36.199: Bytes 64 Time=20.589 ms Reply from 188.8.131.52: Bytes 64 Time=20.699 ms Reply from 184.108.40.206: Bytes 64 Time=21.728 ms Reply from 220.127.116.11: Bytes 64 Time=20.632 ms
--- 18.104.22.168 ping statistics --- 10 packets transmitted, 9 packets received, 10% packet loss round-trip min/avg/max = 20.589/23.215/41.154 ms
traceroute to 22.214.171.124 (126.96.36.199), 30 hops max, 64 byte packets 1 10.53.38.253 10.000 ms 10.000 ms 10.000 ms 2 * 188.8.131.52 10.000 ms 10.000 ms 3 * * * 4 * * * 5 184.108.40.206 20.000 ms 20.000 ms 20.000 ms 6 220.127.116.11 30.000 ms 20.000 ms * 7 18.104.22.168 20.000 ms 20.000 ms 20.000 ms Traceroute complete.