on 30-05-2023 12:43
Having issues with poor broadband for several weeks. Ran the tests on Friday and was advised " Intermittent Signal Issue" check back in 24 hours. Checked back and still getting a message saying looking into the issue. I have rebooted the router and checked all connections. Is it possible to book an engineer as I work from home and this is impacting? Many thanks
on 30-05-2023 19:28
Use the automated number 0800 561 0061 to see if there is a known fault in your locality.
Booking an engineer will not be possible until known network faults are resolved.
on 30-05-2023 19:51
Thanks for replying. I've called this number and no faults in my area
on 01-06-2023 20:43
Hi @DragonAttack,
Thank you for your posts and welcome back to our community forums. We're here to help.
I'm so sorry to hear that you're facing some broadband connection issues recently. I've just checked over things on our systems and I'm unable to detect any faults currently that would explain this. How are things for you today? Any better?
Thanks,
on 05-06-2023 12:37
Hi Thanks for replying Still very slow at my end. Any help appreciated
on 05-06-2023 17:59
Hi Think I have sorted this . an issue with an extension.
on 07-06-2023 18:07
Thanks for the update @DragonAttack.
Can you please confirm if this is now resolved, or if any issues have re-emerged?
No outages appear to be present and the hub does also appear to be in spec.
Kindest regards,
David_Bn
on 07-06-2023 18:46
All resolved thanks for the help