I've got an active case number with Virgin 16917970 logged on the 17th December.
Had to hold a total of over 2 hours to get a ticket logged. Its crazy that phone is the only way to actually log a fault but oh well. They arranged for a technician to come yesterday 22nd December and they physically verified on my connections and singalling etc and everything seems fine. He said he would escalate it to the networking department to be in touch but of course no update or email or any contact confirming this has been done so I'm sitting on hold for 1 hour now to see if I can escalate this some how.
Can anybody on the forums assist escalating this instead of me having to wait 2-3 hours for my phone call to be picked up.
If you want i can post more days if required. Look in the link above using the BQM trace. You can see high ammounts of packet loss.
So its a PC connected directly to the home hub 4 running at 1gbps, along with all the portable stuff but the main concern is working from this PC, real time services as video/audio Teams/Zoom meetings and gaming are the most effected.
They will not accept Broadband quality monitor graphs as packet loss or any connectivity issues. I asked repeated to show my proof and send in results but no they won't take it if its not from https://samknows.com/realspeed/
So yeah back to square one with this, hoping a Virgin media Representative can reach out to me as this is unacceptable.