As you can see i'm having intermittent packet loss of up to 25%, I also have to reboot the hub quite frequently as my internet just drops. All my testing is done on wired connections of course to rule out any wireless issues. The problem when I have this packet loss, gaming is horrible as you can imagine, I'm working from home so any packet sensitive applications such as video/audio calls on Teams/Zooms keep dropping out which is super frustrating!
I've got an active case number with Virgin 16917970 logged on the 17th December.
Had to hold a total of over 2 hours to get a ticket logged. Its crazy that phone is the only way to actually log a fault but oh well.
They arranged for a technician to come yesterday 22nd December and they physically verified on my connections and singalling etc and everything seems fine. He said he would escalate it to the networking department to be in touch but of course no update or email or any contact confirming this has been done so I'm sitting on hold for 1 hour now to see if I can escalate this some how.
Can anybody on the forums assist escalating this instead of me having to wait 2-3 hours for my phone call to be picked up.