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DanJackson72
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Intermittent Internet

Hi there,

I manage a house that we has the Virgin 200mbps package. For at least 2 months they've been complaining of intermittent speeds, as low at 0.5mbps at times (even when stood next to the router). I've tried contacting Virgin via the phone, but so far haven't been successful.

We've tried all the usual stuff, like re-booting, switching location and running tests from the website, but so far nothing seems to work.

Does anyone have any further tips that we can try?

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DJ_Shadow1966
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Re: Intermittent Internet

Hello

How are they doing the speedtest is it either wired or wireless, wired is always the best option.

Can you please post your network stats from the hub
Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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DanJackson72
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Re: Intermittent Internet

Thanks so much Mike, I have asked the guys in the house if they can provide the information you suggest.
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DanJackson72
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Re: Intermittent Internet

Hi Mike,

I hope you are well. Thanks for your message. I have received the stats you requested. 

https://drive.google.com/file/d/1FUzI92tfGaHTIWno79AfgWSgdNZTl8ca/view?usp=sharing

Thank you so much in advance for your help

Regards

 

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