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Intermittent Connection

Been with virgin for 2 years problem free, recently upgraded to M350 and now experiencing daily drop outs 5-10 times a day. I’ve reset to factory settings and followed all advice I can find. Anyone else having this sudden issue? 

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Re: Intermittent Connection

log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream

if its an earlier hub button is top right

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Tony
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Re: Intermittent Connection

 
Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12987500001.538256 qam21
22027500001.738256 qam9
32107500001.738256 qam10
42187500001.738256 qam11
52267500001.538256 qam12
62347500001.538256 qam13
72427500001.238256 qam14
8250750000138256 qam15
92587500001.538256 qam16
102667500001.438256 qam17
11274750000138256 qam18
122827500001.438256 qam19
132907500001.538256 qam20
143067500001.438256 qam22
153147500001.938256 qam23
163227500001.738256 qam24
174027500000.538256 qam25
184107500000.738256 qam26
194187500000.738256 qam27
204267500000.538256 qam28
21434750000038256 qam29
22442750000038256 qam30
23450750000038256 qam31
24458750000-0.737256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.650
2Locked38.650
3Locked38.960
4Locked38.640
5Locked38.650
6Locked38.6120
7Locked38.6120
8Locked38.6950
9Locked38.6180
10Locked38.650
11Locked38.960
12Locked38.650
13Locked38.640
14Locked38.6170
15Locked38.650
16Locked38.670
17Locked38.600
18Locked38.970
19Locked38.650
20Locked38.670
21Locked38.600
22Locked38.670
23Locked38.660
24Locked37.600

 

 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000048.8512064 qam4
26030000049.3512064 qam1
35370000048.8512064 qam2
44620000048.8512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Intermittent Connection

nothing really stands out there - upstream levels are towards the max but within limits - if they rise that could be a factor - check them if and when you lose connection - post the network log - not something i know much about but others can look and comment

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Tony
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