I've had an intermittent internet connection since late April. Between 9 & 5 Monday-Friday my connection is unstable and I can't take work calls over the internet without huge spikes in my connection. Every time I call support I receive a new fault number for seemingly the same issue.
I've tried to cancel my contract but am unable to without paying a £100+ fee.
I've made a complaint, which I received a reply from to text a number. I've done this countless times with zero response.
How can I get my issues addressed, my contract cancelled, a refund or an actual response to my complaint?
Post the network, upstream and downstream logs from the hub admin pages
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I have taken a look at the back end of your services and I can confirm that there is a congestion issue ongoing in the area. The good news is, is that it's estimated to be resolve on Monday 13th July at around 14:30.
Many apologies for the inconvenience this has caused you and until we get this resolved - if there's anything else you need or any concerns you have just let us know and post below.
The 13th seems pretty convenient considering that the date has been moved 5 times+ already (considering it was supposed to be "fixed" some time in late March). On another thread Jodi_S, Forum Team stated that the internet issue should be fixed by the 10th July,however, I am still facing issues. I understand that you're not the person fixing the internet, but it is getting increasingly frustrating that the goal post is getting moved each time. These issues have been persisting for months and Virgin Media will not let us leave the contract without a fee, and have been endless stringing us along. Please let us leave the contract without the cancellation fee.