on 14-11-2021 09:10
Hello
I have recently switched from Vodaphone to Virginmedia and contracted a service of 200 Mbps (100 Mbps guaranteed, aparently). So far it´s been very frustrating as I´m payin more and I´m experiencing a worst service.
The main issue is that the broaband speed is intermitent, and it somtimes drops to a point that calls and videocalls get cut, and it´s impossible to have a conversation.
I have run all the tests and do all the online support suggested by virginmedia, but nothing has worked. Does anybody know how to solve this issue?
Many thanks
Raul
on 14-11-2021 14:31
on 16-11-2021 14:58
Hi RMDLF,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
The speeds you get at home will, of course, depend on a variety of factors, it depends on your package, what and how many devices you have, how they are connected amongst other things.
Looking at your account, the Hub stats are all looking good and there is no fault in your area. I can see all your devices are connected via WiFi currently.
As mentioned by jbrennand above, please try running the speed test using a cat 6 ethernet cable direct from the Hub to your PC/Laptop. Make sure the network adapter is a 1GB too. Post back here with a screenshot of your results so we can help further.
Thanks,