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Incredibly slow speeds or none at all!

My WiFi is incredibly slow and constantly dropping connection.

Im getting really slow speeds such that I can t work. This started a week to 10 days ago and has been appalling ever since.

I have been onto the Virgin website - there are no reported faults or service issues in my area. I have run the online diagnostics, no faults recognised. I have restarted the router multiple times. It lasts for a short while but then it comes back up then drops again... it’s an every day occurrence now which is starting to affect me working from home & my family doing other things. 

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Alessandro Volta
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Re: Incredibly slow speeds or none at all!

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Alessandro Volta
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Re: Incredibly slow speeds or none at all!

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Incredibly slow speeds or none at all!

Thanks Mike, but it is more the wi-fi than being connected directly through a cat cable. I have tested the speed via that though and got 155 Mbps which isn’t bad, but I have the 500 Mbp package through Virgin so I would expect that and even more to be honest!  I had an engineer out a few months ago that changed my line, and that did improve things for a while but it is worse than ever now. 
All I want is an engineer around again to take a look (again). I feel I pay enough for this to happen!

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Alessandro Volta
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Re: Incredibly slow speeds or none at all!

If you wait on here the VM Staff will ask for the same information that I have asked for, thus delaying the process.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Incredibly slow speeds or none at all!

Thanks again Mike

Im trying to do what you said but struggling with access now. Messaging this on my phone!!

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Re: Incredibly slow speeds or none at all!

Hi RUSTY__1, thanks for the message and sorry to hear that you're having issues with the service. I will send you a private message so that security can be passed. Chris 

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Re: Incredibly slow speeds or none at all!

Hi RUSTY__1, thanks for the message. We are glad to hear that this is now resolved and let us know if you need anything? Chris 

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