My WiFi is incredibly slow and constantly dropping connection.
Im getting really slow speeds such that I can t work. This started a week to 10 days ago and has been appalling ever since.
I have been onto the Virgin website - there are no reported faults or service issues in my area. I have run the online diagnostics, no faults recognised. I have restarted the router multiple times. It lasts for a short while but then it comes back up then drops again... it’s an every day occurrence now which is starting to affect me working from home & my family doing other things.
Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.
Post a link to your BQM on here.
Instructions for posting BQM Link
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Thanks Mike, but it is more the wi-fi than being connected directly through a cat cable. I have tested the speed via that though and got 155 Mbps which isn’t bad, but I have the 500 Mbp package through Virgin so I would expect that and even more to be honest! I had an engineer out a few months ago that changed my line, and that did improve things for a while but it is worse than ever now. All I want is an engineer around again to take a look (again). I feel I pay enough for this to happen!