on 16-05-2022 15:30
Thought i'd post here to see if anyone might be able to help with a bit more detail provided. Im on the 200mb package with Virgin, which has been up to scratch until recently...
Since moving our Hub3 slightly higher to a bookshelf (which i thought would only improve things), maybe less than 50cm away from its original placement, speeds seemed to have dropped completely for the last few days, barely scraping at 20mb in the next room over. I've gone about splitting the 2.4ghz and 5ghz bands to different networks to try and get something passable (I work from home and it's really starting to make calls difficult.)
If i'm nearby the hub i'm still getting 200ish on my mobile but both desktop/mobile speeds plummet where before they were steady one room over (I still don't get much reception in a room not more than 8metres away but that's another issue).
When the line was re-installed in March, the engineer commented that the wiring itself under the property(?) wasn't in the best condition. I"m wondering if the cable attached to the hub itself, now at an angle is affecting things - that said, i'd really hope its not that fragile/temperamental!
Any thoughts/assistance appreciated - i've tried the normal route of resets etc but nothing seems to work.
on 16-05-2022 15:30
on 16-05-2022 16:20
on 16-05-2022 16:36
on 16-05-2022 21:38
on 19-05-2022 13:23
Welcome to our Community Help Forum 🙂
Thanks for making your first post regarding the placement of your Hub and the speeds you are receiving on 2.4Ghz. I've taken a look on our systems and your 2.4Ghz is experiencing a capacity issue. Please can you reboot your Hub for me and let me know how things are working for you following this?
on 19-05-2022 13:50
Thanks Serena - unfortunately seems to be worse after a restart on the hub - speed tests for comparison... 2.4ghz vs 5ghz. Still feel like there's something wrong at the hardware/connection level as this is now in the same place it was previously.
on 21-05-2022 15:33
Thank you for that. I've just checked our systems and I'm unable to detect any faults on the line currently. Is this issue ongoing for you today?
If it is, are you able to run a speed test and confirm your results from a wired connection too? This is just so that we can confirm if this is exclusively a wireless/Wi-Fi issue or not, which in turn will help us to narrow down the best course of action for a resolution.
on 25-05-2022 11:44
Hi there Zach,
Unfortunately none of my devices (laptop, ipad, phones) have an ethernet port so would need to purchase an adapter for a once off test, which ideally i'd prefer not to. How do I got about booking an engineer as the speeds have continued to drop even on the 5G band..this has gone on for two weeks now without being able to speak to an agent over the phone (waited 3hrs on the phone without an answer).
on 25-05-2022 11:46