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melon_man
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Incredibly Slow download and upload speeds

I pay for the M200 Broadband package.

For the past year, we consistently receive 9-12 MBPS download and 16 MBPS upload (makes no sense, I know). 

This is a screenshot on a good day: https://gyazo.com/6b4055b70c288ad3a484de337f15254e

I've tried contacting multiple times and just get shrugged off to some other department. I tried reaching out on twitter and was simply told at the end of a long conversation to call Virgin Media instead. 

I've been very patient and polite, but lately it was been getting quite depressing. No other broadband offers Optic Fibre in our area, yet I feel like switching to a regular Wifi line regardless. 

Other customers in my area have complained a lot. 

Ofcom inbound!

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Adduxi
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Message 2 of 6
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Re: Incredibly Slow download and upload speeds

Usual request, please post your power levels, pre and postRS errors and network logs.   Also setup a BQM here www.thinkbroadband.com/ping

Once done we can comment.  Also let us know if this is only wifi or does it affect wired connections as well.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Paul_DN
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Re: Incredibly Slow download and upload speeds

Hi melon_man,

 

Thank you for reaching out to us in our community and welcome, sorry to hear you aren't getting your expected speeds, I have tried to have a look at things outr end however wasn't able to locate a account for you with the details we have for you.

 

So I can help further I would need further details, to get this I will invite you into a private chat, I will send a invite shortly please click on the purple envelope to accept.

 

Regards

 

Paul.

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melon_man
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Message 4 of 6
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Re: Incredibly Slow download and upload speeds

I've attached some links to screenshots of what I think you're after. Let me know if there's something else. 

 https://gyazo.com/35ef367b2e135a78a33a9a0c50b4e592

https://gyazo.com/a885f7733eadd044122c0903b1d89796

https://gyazo.com/8d89b72f6c91efdcd2b912ac07b1cd50

I've set up a BQM as well, however not sure how to transfer that information to you.

Affects both wired and wireless connections. Cheers. 

 

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lotharmat
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Message 5 of 6
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Re: Incredibly Slow download and upload speeds

With the BQM:

Browse to the graph you want to share.

Click 'Share Live Graph' (or 'Share Today's Snapshot Graph' if is not the live graph you want to share)

Paste the 'Direct Link' here in the forum!

All done! 🙂



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Paul_DN
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Re: Incredibly Slow download and upload speeds

Hi Melon_man,

 

Thank you for coming back to us, there is a area issue which is caused by congestion and has been raised under F008772707 this was raised on 30/06/21 @10:54 and the estimated fix date is 30/07/21 @ 10:00, You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then.

 

We are sorry for any inconvenience caused by this.

 

Kind regards

 

Paul. 

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