I've tried contacting multiple times and just get shrugged off to some other department. I tried reaching out on twitter and was simply told at the end of a long conversation to call Virgin Media instead.
I've been very patient and polite, but lately it was been getting quite depressing. No other broadband offers Optic Fibre in our area, yet I feel like switching to a regular Wifi line regardless.
Thank you for reaching out to us in our community and welcome, sorry to hear you aren't getting your expected speeds, I have tried to have a look at things outr end however wasn't able to locate a account for you with the details we have for you.
So I can help further I would need further details, to get this I will invite you into a private chat, I will send a invite shortly please click on the purple envelope to accept.
Thank you for coming back to us, there is a area issue which is caused by congestion and has been raised under F008772707 this was raised on 30/06/21 @10:54 and the estimated fix date is 30/07/21 @ 10:00, You might find that your Virgin Fibre, Virgin TV or TiVo® services are intermittent, with the picture freezing or disappearing now and then.
We are sorry for any inconvenience caused by this.