Have you had a new router and have you run tests over ethernet also follow the steps below
Post up your Connection details and someone will check to see if there is a problem.
In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) hit return.
On the first page click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images)
FULL sets of data onto here
pages from the Downstream
from the Upstream & the Network Logs page.
Mac, IP addresses will be blanked out when you submit and have to do this twice
Please also set up a “Broadband Quality Monitor” to monitor the state of your connection and record any true network dropouts, latency issues, packet loss.
It will allow you to identify issues It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) post the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.
RR The IT GUY