Virgin Media Community

[Weeblefaice]

Hey all,

Nearly a week ago now (22nd it started), I've been getting some weird inconsistent packet loss. I tried all the usual fixes such as restarting the router (multiple times), running the usual tests from the router and none have seemed to fix the issue. Decided to start tracking it so you can see what I mean:

This is from when it first started, Midnight 22nd. Mostly consistent 10% packet loss but then the issue seemed to randomly go away, besides some very low background packet loss which I guess could be seen as normal. Compared to yesterday as of this post however:

Seems to have randomly come back, albeit much stronger now around 20% consistently. Then just randomly stops at midnight, no idea why. Did not do anything that should affect the router. Then it came back even heavier this morning. The singular big spike was just me attempting to restart the internet, albeit to no avail.

Im currently WFH and its also making online gaming a near impossible task, I have no idea what I can do now. The router has been playing up a bit recently, but doesn't seem to be any reported area problem? Not too happy with this so hopefully I can get a swift solution.

Many thanks

[Anankha]

Please try going into the router’s settings & turning off the firewall.

[Weeblefaice]

Thanks for the reply,

Waited a bit to see if this change has made a difference and so far sadly it has not.
In the meantime, tried to see if its an area issue but nothing seems to be reported..

[Anankha]

Sorry the fix didn’t work in your case.

[newapollo]

Hi @Weeblefaice 

Your BQM pictures were rejected by the system as they contain your ip address.

Can you either redact the ip address and repost them, or do the following instead whic will post  a live BQM please?

On Think Broadband go to your  BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share 

On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see so make sure yuo highlight it all)

On here when creating your post click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK.

It would be useful if you could also post your hub stats.

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return.

Don't login, instead below there click on Check Router Status

From the Router Status page copy/paste 3 FULL sets of data as text (not pictures) onto here – from the Downstream, Upstream, & Network Logs pages. 

When you come to posting the info from the Network Logs tab you will get an error message, ignore the error and press post again and it will go through.

[Weeblefaice]

Hey there,

Did not realize the images didn't show - apologies. Attached are the following images:
This is todays
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9d95bb576a3cf7e330e497785eb19529a3... 
and this was Yesterday's when it started up again:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9d95bb576a3cf7e330e497785eb19529a3... 

[Weeblefaice]

And the router data as asked

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	418750000	-5	38	256 qam	36
2	234750000	0.7	38	256 qam	13
3	242750000	0.5	38	256 qam	14
4	250750000	0.5	40	256 qam	15
5	258750000	0.4	38	256 qam	16
6	266750000	0	40	256 qam	17
7	274750000	-0.4	38	256 qam	18
8	282750000	-0.4	38	256 qam	19
9	290750000	-0.5	38	256 qam	20
10	298750000	-0.7	38	256 qam	21
11	306750000	-1.5	38	256 qam	22
12	314750000	-2	38	256 qam	23
13	322750000	-1.9	38	256 qam	24
14	330750000	-2.2	38	256 qam	25
15	338750000	-2.7	38	256 qam	26
16	346750000	-2.7	38	256 qam	27
17	354750000	-3	38	256 qam	28
18	362750000	-3.4	38	256 qam	29
19	370750000	-3.5	38	256 qam	30
20	378750000	-3.7	38	256 qam	31
21	386750000	-4	38	256 qam	32
22	394750000	-4.4	38	256 qam	33
23	402750000	-4.7	38	256 qam	34
24	410750000	-4.7	38	256 qam	35

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	7	0
2	Locked	38.9	6	0
3	Locked	38.9	6	0
4	Locked	40.3	7	0
5	Locked	38.9	7	0
6	Locked	40.3	9	0
7	Locked	38.9	5	0
8	Locked	38.9	12	0
9	Locked	38.6	6	0
10	Locked	38.9	8	0
11	Locked	38.9	11	0
12	Locked	38.9	10	0
13	Locked	38.9	5	0
14	Locked	38.9	6	0
15	Locked	38.9	13	0
16	Locked	38.9	12	0
17	Locked	38.9	11	0
18	Locked	38.9	6	0
19	Locked	38.9	14	0
20	Locked	38.9	2	0
21	Locked	38.6	6	0
22	Locked	38.9	14	0
23	Locked	38.6	20	0
24	Locked	38.6	13	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	31.8	5120	64 qam	13
2	39400000	32.8	5120	64 qam	12
3	46200000	34.3	5120	64 qam	11
4	53700000	34.3	5120	64 qam	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

27/05/2022 09:32:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 23:12:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/05/2022 21:03:23	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2022 05:32:6	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2022 03:40:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/05/2022 03:40:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 22:50:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/05/2022 22:46:30	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 09:16:30	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 08:06:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/05/2022 08:06:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/05/2022 04:51:47	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2022 20:06:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/05/2022 20:06:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2022 14:19:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2022 08:06:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/05/2022 08:06:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 20:55:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 00:22:51	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 07:12:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

[legacy1]

Run this test to see if its dropping up or down
https://devicetests.com/packet-loss-test
Network Packet Size to the left
Sending Frequency to the right
Test Length to the right
Maximum Delay Between Packets to the left

[Weeblefaice]

Test you linked didn't seem to run for me, so tried a similar one:

[Weeblefaice]

Got it to run eventually