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HW29
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Inconsistent broadband speeds

We have been getting inconsistent broadband speeds for the last couple of months. My husband has been working from home and uses Zoom several times a day, many meetings he is actually leading. With increasing regularity our wifi drops out or drops down to speed so low it can't cope with the Zoom call. We often have to link to our phones using mobile hotspot just to be able to stay within the meeting. 

We pay for M200 and we have definitely not been receiving this service. The biggest frustration is the inconsistency and the fact the speed yo-yo's so much. 

I have gone through all the online guides and reset the hub but nothing improves it. 

Please can someone help.

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MikeRobbo
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Alessandro Volta
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Re: Inconsistent broadband speeds

What speed do you get at >> speedtest.net << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Re: Inconsistent broadband speeds

How are you connecting your devices to the Hub, Wi-Fi or ethernet cable ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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HW29
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Re: Inconsistent broadband speeds

We connect using wifi.

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MikeRobbo
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Alessandro Volta
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Re: Inconsistent broadband speeds

To get true speed results you need to connect and test using a device that is connected with a minimum of a Cat 5E / 6 ethernet cable.

Wi-Fi is far too prone to interference and blocking.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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