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Syed2
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Inconsistent Speed & Ping

Hi

I am having inconsistent network performance. And the contact center is unhelpful.

My router logs are

Item Status Comments

Acquired Downstream Channel (Hz)
235000000
Locked
Ranged Upstream Channel (Hz)
46200005
Locked
Provisioning State
Online

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1235000000-438256 qam13
2243000000-4.538256 qam14
3251000000-4.738256 qam15
4259000000-4.938256 qam16
5267000000-538256 qam17
6275000000-5.238256 qam18
7283000000-538256 qam19
8291000000-4.938256 qam20
9299000000-5.238256 qam21
10307000000-5.538256 qam22
11315000000-5.937256 qam23
12323000000-5.737256 qam24
13331000000-637256 qam25
14339000000-5.738256 qam26
15347000000-6.538256 qam27
16355000000-6.438256 qam28
17363000000-6.238256 qam29
18371000000-6.238256 qam30
19379000000-6.437256 qam31
20387000000-737256 qam32
21395000000-6.737256 qam34
22403000000-6.737256 qam35
23411000000-6.737256 qam36
24419000000-7.437256 qam37



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6160169
2Locked38.6164031
3Locked38.911570
4Locked38.6121816
5Locked38.9126541
6Locked38.994935
7Locked38.9107340
8Locked38.610363
9Locked38.69360
10Locked38.6106919
11Locked37.610870
12Locked37.310350
13Locked37.6134912
14Locked38.994111
15Locked38.611896
16Locked38.6112812
17Locked38.9119519
18Locked37.6144024
19Locked37.6214511029
20Locked37.626646334
21Locked37.6103412
22Locked37.686814
23Locked37.69173414
24Locked37.69954

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000546.5512064 qam3
23939998145.8512064 qam4
32580000045.3512064 qam6
43260000045.8512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0010

 

Any help would be appreciated.

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jbrennand
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Re: Inconsistent Speed & Ping

Bad connection - your down powers are all too low - recommended minimum is -6dBmV.

See if there is a known issue by trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

If nothing shows, you will need a tech visit to get them more into mid-range. Call it in - or a VM person will respond here in a day or two and sort it for you.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
David_Bn
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Re: Inconsistent Speed & Ping

Thanks for coming back to our Forums @Syed2,

I'd be happy to look into this for you, if you can check out the purple envelope in the top right hand corner and I'll seek to confirm your details and have this booked in for you

Kindest regards,

David_Bn

Zach_R
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Re: Inconsistent Speed & Ping

Hi @Syed2,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm really sorry to hear that you've been having some connection issues recently. Are these ongoing today? I've checked the line using the details you provided when signing up to the forums and I can't see any problems being detected there.

If they are ongoing, can you set up and provide us with a live BQM? This will provide us with a more in-depth look of your connection.

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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