Bad connection - your down powers are all too low - recommended minimum is -6dBmV.
See if there is a known issue by trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
If nothing shows, you will need a tech visit to get them more into mid-range. Call it in - or a VM person will respond here in a day or two and sort it for you.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thank you for your post and welcome back to our community forums. We're here to help.
I'm really sorry to hear that you've been having some connection issues recently. Are these ongoing today? I've checked the line using the details you provided when signing up to the forums and I can't see any problems being detected there.
If they are ongoing, can you set up and provide us with a live BQM? This will provide us with a more in-depth look of your connection.