Hi
Hope you can help, please. We have 350 MBPS service via a SH3 mostly to wired devices eg. Apple TV and Sky boxes plus a direct ethernet connection from the SH3 to a PC and another to a PlayStation.
We find the performance so erractic, sometimes fast sometimes v slow (wired speed test can range from 340 to 30 and on occasion nothing.
Having look at the logs there seem to be quite a few errors I will post here, hope you can help as it is so frustrating.
Network Log
Time Priority Description
02/02/2021 09:58:30 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:54 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:45 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:41 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:40 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:39 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:38 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:38 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:36 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:22 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:21 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:20 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2021 09:54:19 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300060 | 44.3 | 5120 | 64 qam | 1 |
2 | 39400108 | 42.5 | 5120 | 64 qam | 4 |
3 | 46200021 | 42.8 | 5120 | 64 qam | 3 |
4 | 53700056 | 43.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 8 | 36 | 256 qam | 1 |
2 | 147000000 | 7.6 | 36 | 256 qam | 2 |
3 | 155000000 | 7.1 | 34 | 256 qam | 3 |
4 | 163000000 | 6.8 | 34 | 256 qam | 4 |
5 | 171000000 | 6.5 | 35 | 256 qam | 5 |
6 | 179000000 | 6.3 | 35 | 256 qam | 6 |
7 | 187000000 | 6.1 | 36 | 256 qam | 7 |
8 | 195000000 | 6 | 37 | 256 qam | 8 |
9 | 203000000 | 5.6 | 37 | 256 qam | 9 |
10 | 211000000 | 5.5 | 37 | 256 qam | 10 |
11 | 219000000 | 5.5 | 37 | 256 qam | 11 |
12 | 227000000 | 5.5 | 37 | 256 qam | 12 |
13 | 235000000 | 5.5 | 37 | 256 qam | 13 |
14 | 243000000 | 5.1 | 37 | 256 qam | 14 |
15 | 251000000 | 5.1 | 37 | 256 qam | 15 |
16 | 259000000 | 5 | 37 | 256 qam | 16 |
17 | 267000000 | 5.6 | 37 | 256 qam | 17 |
18 | 275000000 | 6 | 37 | 256 qam | 18 |
19 | 283000000 | 6.1 | 37 | 256 qam | 19 |
20 | 291000000 | 5.9 | 37 | 256 qam | 20 |
21 | 299000000 | 6.3 | 37 | 256 qam | 21 |
22 | 307000000 | 6 | 37 | 256 qam | 22 |
23 | 315000000 | 5.5 | 36 | 256 qam | 23 |
24 | 323000000 | 5 | 36 | 256 qam | 24 |