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Im paying for 500m but im not evening hitting speads over 200

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
11390000004.938256 qam1
21470000004.538256 qam2
31550000004.838256 qam3
41630000004.638256 qam4
51710000004.938256 qam5
6179000000538256 qam6
7187000000538256 qam7
8195000000538256 qam8
92030000004.938256 qam9
102110000004.938256 qam10
11219000000538256 qam11
12227000000538256 qam12
132350000004.538256 qam13
142430000004.538256 qam14
15251000000538256 qam15
162590000005.138256 qam16
172670000005.438256 qam17
182750000005.938256 qam18
192830000006.138256 qam19
20291000000638256 qam20
212990000006.438256 qam21
223070000006.538256 qam22
233150000006.538256 qam23
243230000006.538256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.618898145293
2Locked38.63598112395
3Locked38.68128029424
4Locked38.618823942464
5Locked38.687566499
6Locked38.619851540435
7Locked38.67563320510
8Locked38.92915256
9Locked38.62583221
10Locked38.62499254
11Locked38.92537227
12Locked38.62860281
13Locked38.93270275
14Locked38.93187214
15Locked38.62744226
16Locked38.92453232
17Locked38.93041215
18Locked38.61648170
19Locked38.91309195
20Locked38.61253203
21Locked38.62049205
22Locked38.91324181
23Locked38.9955166
24Locked38.9987

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Re: Im paying for 500m but im not evening hitting speads over 200

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030027844.3512064 qam1
23940037743.3512032 qam4
35370000543.8512064 qam2
44620016143.5512032 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010
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Re: Im paying for 500m but im not evening hitting speads over 200

Network LogTime Priority Description
22/11/2020 21:26:5noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/11/2020 08:52:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 10:59:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/11/2020 09:58:24noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 11:14:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 11:14:41criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 11:14:40criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 11:14:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 11:14:7criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 11:14:7criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 10:32:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 10:31:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 10:27:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 10:26:46criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 10:26:46criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 10:26:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 02:33:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/11/2020 02:05:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 22:20:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/11/2020 22:00:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Im paying for 500m but im not evening hitting speads over 200


@Bbarr wrote:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030027844.3512064 qam1
23940037743.3512032 qam4
35370000543.8512064 qam2
44620016143.5512032 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0010

Two of your four upstream 'QAM' levels are out of spec, which shows you have an issue with your line.

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Re: Im paying for 500m but im not evening hitting speads over 200

Thank you for quick response how can this get sorted do I need to call?

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Re: Im paying for 500m but im not evening hitting speads over 200


@Bbarr wrote:

Thank you for quick response how can this get sorted do I need to call?


You have three options:

  • Wait for a VM staff member to reply on here (Currently 5 - 7 days).
  • Text VM on 07533 051 809.
  • Phone customer services on 0345 454 1111.
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Re: Im paying for 500m but im not evening hitting speads over 200

Thank you for your help much appreciated 

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