I'm only getting 200 download when i pay for 500

[RoseWolf]

Okay so I've been so confused for the past day cause i pay for 500mbps download and for some reason I'm barely getting half of that I've tried restarting, resetting everything and i can't figure out the problem. I wass fine until like yesterday when my internet slowed down

[Alex_RM]

Hi RoseWolf,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've been experiencing some connection issues.

I've had a look at things from our side and everything looks to be within the specifications we would expect.

Are you using a wired or wireless connection?

Alex_Rm