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RadikulRAM
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I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Hi All,

I've got the 350Mbps internet, I've been using it for over 2 years now, and the speeds have always been perfect.

2-3 days ago I saw an openreach person at the cabinet on the street, and since then I've been getting very poor performance. 40-90mbs speeds, and games are unplayable due to lag. My friends with BT aren't lagging for example.

I'm having a particular issue with the game Apex Legends. Can someone advise and is the below information enough?

 

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

299000000

Locked

Ranged Upstream Channel (Hz)

46199989

Locked

Provisioning State

Online

 
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RadikulRAM
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

129900000011.437256 qam21
220300000010.136256 qam9
321100000010.336256 qam10
421900000010.428256 qam11
52350000009.536256 qam13
62430000009.137256 qam14
72510000009.537256 qam15
82590000009.437256 qam16
92670000009.837256 qam17
1027500000010.537256 qam18
1128300000011.137256 qam19
1229100000011.537256 qam20
1330700000010.837256 qam22
1431500000010.637256 qam23
1532300000010.537256 qam24
163310000009.937256 qam25
1733900000010.337256 qam26
183470000001137256 qam27
193550000001137256 qam28
2036300000011.437256 qam29
2137100000011.537256 qam30
2237900000011.537256 qam31
2338700000011.537256 qam32

 

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.627040
2Locked36.632414935
3Locked36.69336867
4Locked28.81577325638625933885
5Locked36.3589716
6Locked37.645471
7Locked37.343263
8Locked37.333600
9Locked37.318350
10Locked37.611270
11Locked37.617360
12Locked37.628230
13Locked37.336451
14Locked37.334019
15Locked37.629556
16Locked37.320550
17Locked37.617540
18Locked37.612580
19Locked37.68100
20Locked37.612860
21Locked37.616100
22Locked37.311460
23Locked37.37390
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RadikulRAM
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14619998944.8512064 qam3
23940000045.5512032 qam4
36030003941.5512064 qam1
45369997543512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
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RadikulRAM
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062-b.cm



Primary Downstream Service Flow

SFID70312
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID70311
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort
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RadikulRAM
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Network Log

Time Priority Description

22/07/2021 00:56:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:56:19Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:56:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:56:7Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:54Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:49Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 00:55:37Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:25Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:47:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:24Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:46:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:43:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/07/2021 23:43:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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RadikulRAM
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Helpful Answer

Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Alright I did a factory reset and it's all resolved now. I tried turning it off and on many times, but a factory reset did the job!

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Molly_G
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Hey @RadikulRAM,

 

Many thanks for your recent posts. Sorry to hear you've been experiencing these issues but very glad to hear you've been able to resolve this with a pin-hole reset! That's great news.

 

Please drop back if there's anything we can assist with in the future.

 

Kind regards,

Molly_G
Forum Team



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legacy1
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Your reset may not of fixed things one of your downstream has low SnR and one upstream Modulation is not running on the high Modulation.

run a BQM if you have anyone problems
https://www.thinkbroadband.com/broadband/monitoring/quality

---------------------------------------------------------------
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RadikulRAM
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Hi,

Unfortunately you're right, I'm having the exact same issues again.

I've set up a BQM thing, I assume I should keep it running for 24 hours or so before posting on here?

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Molly_G
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Re: I'm getting speeds 4-5 times slower, and extreme lag/packet loss in games

Hey @RadikulRAM,

 

Sorry that the issue was not fully resolved. Feel free to share the live BQM link, as some data may be visible for us by now.

 

I've been unable to locate your account using your forums details, so I will also just send you a private message to get these from you and I can check things over from our end too. Please keep a look out for the purple envelope at the top of the page.

 

Many thanks,

Molly_G
Forum Team



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