on 22-07-2021 02:06
Hi All,
I've got the 350Mbps internet, I've been using it for over 2 years now, and the speeds have always been perfect.
2-3 days ago I saw an openreach person at the cabinet on the street, and since then I've been getting very poor performance. 40-90mbs speeds, and games are unplayable due to lag. My friends with BT aren't lagging for example.
I'm having a particular issue with the game Apex Legends. Can someone advise and is the below information enough?
Cable Modem Status | ||
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 299000000 | Locked |
Ranged Upstream Channel (Hz) | 46199989 | Locked |
Provisioning State | Online |
Answered! Go to Answer
on 22-07-2021 04:37
Alright I did a factory reset and it's all resolved now. I tried turning it off and on many times, but a factory reset did the job!
on 22-07-2021 02:07
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 299000000 | 11.4 | 37 | 256 qam | 21 |
2 | 203000000 | 10.1 | 36 | 256 qam | 9 |
3 | 211000000 | 10.3 | 36 | 256 qam | 10 |
4 | 219000000 | 10.4 | 28 | 256 qam | 11 |
5 | 235000000 | 9.5 | 36 | 256 qam | 13 |
6 | 243000000 | 9.1 | 37 | 256 qam | 14 |
7 | 251000000 | 9.5 | 37 | 256 qam | 15 |
8 | 259000000 | 9.4 | 37 | 256 qam | 16 |
9 | 267000000 | 9.8 | 37 | 256 qam | 17 |
10 | 275000000 | 10.5 | 37 | 256 qam | 18 |
11 | 283000000 | 11.1 | 37 | 256 qam | 19 |
12 | 291000000 | 11.5 | 37 | 256 qam | 20 |
13 | 307000000 | 10.8 | 37 | 256 qam | 22 |
14 | 315000000 | 10.6 | 37 | 256 qam | 23 |
15 | 323000000 | 10.5 | 37 | 256 qam | 24 |
16 | 331000000 | 9.9 | 37 | 256 qam | 25 |
17 | 339000000 | 10.3 | 37 | 256 qam | 26 |
18 | 347000000 | 11 | 37 | 256 qam | 27 |
19 | 355000000 | 11 | 37 | 256 qam | 28 |
20 | 363000000 | 11.4 | 37 | 256 qam | 29 |
21 | 371000000 | 11.5 | 37 | 256 qam | 30 |
22 | 379000000 | 11.5 | 37 | 256 qam | 31 |
23 | 387000000 | 11.5 | 37 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 2704 | 0 |
2 | Locked | 36.6 | 324149 | 35 |
3 | Locked | 36.6 | 93368 | 67 |
4 | Locked | 28.8 | 1577325638 | 625933885 |
5 | Locked | 36.3 | 5897 | 16 |
6 | Locked | 37.6 | 4547 | 1 |
7 | Locked | 37.3 | 4326 | 3 |
8 | Locked | 37.3 | 3360 | 0 |
9 | Locked | 37.3 | 1835 | 0 |
10 | Locked | 37.6 | 1127 | 0 |
11 | Locked | 37.6 | 1736 | 0 |
12 | Locked | 37.6 | 2823 | 0 |
13 | Locked | 37.3 | 3645 | 1 |
14 | Locked | 37.3 | 3401 | 9 |
15 | Locked | 37.6 | 2955 | 6 |
16 | Locked | 37.3 | 2055 | 0 |
17 | Locked | 37.6 | 1754 | 0 |
18 | Locked | 37.6 | 1258 | 0 |
19 | Locked | 37.6 | 810 | 0 |
20 | Locked | 37.6 | 1286 | 0 |
21 | Locked | 37.6 | 1610 | 0 |
22 | Locked | 37.3 | 1146 | 0 |
23 | Locked | 37.3 | 739 | 0 |
on 22-07-2021 02:07
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199989 | 44.8 | 5120 | 64 qam | 3 |
2 | 39400000 | 45.5 | 5120 | 32 qam | 4 |
3 | 60300039 | 41.5 | 5120 | 64 qam | 1 |
4 | 53699975 | 43 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 1 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 22-07-2021 02:07
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt062-b.cm |
Primary Downstream Service Flow
SFID | 70312 |
Max Traffic Rate | 402500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 70311 |
Max Traffic Rate | 38500089 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 22-07-2021 02:08
Network Log
Time Priority Description
22/07/2021 00:56:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:56:19 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:56:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:56:7 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:55:54 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:55:54 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:55:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:55:49 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:55:38 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/07/2021 00:55:37 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:47:25 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:47:24 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:47:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:47:0 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:46:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:46:35 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:46:24 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:46:24 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:43:31 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 23:43:27 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 22-07-2021 04:37
Alright I did a factory reset and it's all resolved now. I tried turning it off and on many times, but a factory reset did the job!
on 24-07-2021 15:13
Hey @RadikulRAM,
Many thanks for your recent posts. Sorry to hear you've been experiencing these issues but very glad to hear you've been able to resolve this with a pin-hole reset! That's great news.
Please drop back if there's anything we can assist with in the future.
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide
on 24-07-2021 15:53
on 25-07-2021 00:46
Hi,
Unfortunately you're right, I'm having the exact same issues again.
I've set up a BQM thing, I assume I should keep it running for 24 hours or so before posting on here?
on 25-07-2021 13:40
Hey @RadikulRAM,
Sorry that the issue was not fully resolved. Feel free to share the live BQM link, as some data may be visible for us by now.
I've been unable to locate your account using your forums details, so I will also just send you a private message to get these from you and I can check things over from our end too. Please keep a look out for the purple envelope at the top of the page.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide