Re: I have a superhub1 can I get it upgraded for free ?
I'd try the online upgrade form first. That sometimes doesn't work, if that's the case your options are to try phoning or texting (and then probably dealing with VM's untrained offshore bumblers), or you can come back here and wait for the forum staff to pick this up. If the SH1 is still working, then waiting for the forum staff will probably be the most civilised experience.
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