Virgin Media Community

[jbrennand]

Connection is a mess you need VM to take a look at it and probably get a tech visit to sort it out.  Multiple PostRs errors and low signal noise ratios suggests "noise" is getting in somewhere.  Try checking that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box.

See if improves - if not phone it in first.  A VM person will get here in a day or two

[thebigmg]

I actually had this set up already from previously. Here are the results from today...

[thebigmg]

Here is from Saturday and Sunday when it was really playing up...

[thebigmg]

6th June...

You get the idea...

[jbrennand]

Have you phoned it in as a fault yet?

[thebigmg]

Not yet been at work since 6am

[Steven_L]

Hi @thebigmg,

Thanks for taking the time to post on our forums and I can see that we would need to send out a technician to resolve the issues with your post rs errors and signal levels as stated by @jbrennand.

I will need to get this booked in for you but would need you to confirm a few details via a private message, I will send this over in a moment.

Regards,

Steven_L 

[Steven_L]

Thanks for confirming your details @thebigmg.

I have arranged for the appointment and you can find all the information that you need about your appointment on your online account and clicking My Account and Track Your Order.

Regards,

Steven_L

[thebigmg]

Thanks Steven, I got a text.

[Steven_L]

Great stuff @thebigmg and please do let me know how the visit goes, if you get a chance.

Regards,

Steven_L