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thebigmg
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I'd like it fast...

 

500 Meg but not very often and my modem has reset 5 times in the last 24 to 48 hours. Time to send me a chunk of money back. Service has gone down massively over the last 2 years.
 VMRESULTS.JPG

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lotharmat
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Re: I'd like it fast...

Is that Wired or Wifi?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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thebigmg
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Re: I'd like it fast...

It's wired. Literally, nothings changed for years. I've been with this company for 20 years and most of the time it's great but the last 2 years has been shocking. It's nothing internal unless there router is playing up as the pc was great for a long time, just the last couple of years service has dived.

I'm an engineer so I'm very competent at this stuff.

 

 

 

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lotharmat
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Re: I'd like it fast...

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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thebigmg
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Re: I'd like it fast...

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
499000000
Locked
Ranged Upstream Channel (Hz)
46200000
Locked
Provisioning State
Online



 

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thebigmg
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Re: I'd like it fast...

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1499000000-1.235256 qam12
2491000000-1.235256 qam11
3507000000-136256 qam13
4515000000-136256 qam14
5523000000-135256 qam15
6531000000-135256 qam16
7539000000-1.735256 qam17
8547000000-1.533256 qam18
9555000000-1.734256 qam19
10563000000-1.936256 qam20
11571000000-1.737256 qam21
12579000000-1.737256 qam22
13587000000-2.237256 qam23
14595000000-2.231256 qam24
15635000000-2.934256 qam25
16643000000-335256 qam26
17651000000-2.935256 qam27
18659000000-2.534256 qam28
19667000000-2.936256 qam29
20675000000-2.535256 qam30
21683000000-2.535256 qam31
22691000000-336256 qam32
23699000000-2.936256 qam33
24707000000-336256 qam34

 



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thebigmg
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Re: I'd like it fast...

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked3517244712122606
2Locked35132508502915244
3Locked36.6117249234764
4Locked36.31410268966
5Locked35.7234444143
6Locked35.7651380294
7Locked35.54916339137
8Locked33284394652106011
9Locked34.442974155989
10Locked36.62044760
11Locked37.3123618
12Locked37.31004025
13Locked37.366390
14Locked31.823486611887214633
15Locked34.3367256
16Locked35.7802512
17Locked35232250
18Locked34.4197481279
19Locked36.638021
20Locked35.716360
21Locked35.7365201
22Locked36.3143510
23Locked36.66270
24Locked36.659250
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thebigmg
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Re: I'd like it fast...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000050512064 qam1
23940000050.3512064 qam2
32580000051512064 qam4
43260000050.3512064 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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thebigmg
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Re: I'd like it fast...

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt053-b.cm



Primary Downstream Service Flow

SFID192380
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID192379
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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thebigmg
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Re: I'd like it fast...

Network Log

Time Priority Description

22/06/2021 15:50:39ErrorService Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:50:4Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:48:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:48:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:43:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:42:54Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:41:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:40:1Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:24:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:21:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:20:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:20:55Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:16:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:16:27Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:13:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:13:19Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:13:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:13:3Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:12:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 15:12:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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