Menu
Reply
comnut
  • 122
  • 0
  • 6
On our wavelength
899 Views
Message 1 of 13
Flag for a moderator

I am on m350 fibre broadband but only get 100 M!!


I have tried many speed tests, and restarted router a few times!!

from VM https://www.speedtest.net/result/13116165628

other good ones.

www.dslreports.com/speedtest/70880638

www.thinkbroadband.com/speedtest/1651745212109792555

some setup issue??


Hub 3.0 device information
The information below shows current status of this Hub 3.0.

Standard specification compliant : DOCSIS 3.0
Hardware version : 11
Software version : 9.1.1912.304
Cable MAC address : **:**:**:**:**:**
Cable modem serial number : ABAP92193744
System up time : 3 days 20h:54m:58s
Network access : Allowed
WAN IP settings
Your current Hub 3.0 internet settings are displayed below
MAC address : **:**:**:**:**:**
IPv4 address : 82.45.169.11
Default gateway : 82.45.168.1
IPv4 lease time : 6 days 14h:54m:37s
IPv4 lease expire : 12/05/2022 01:49:47.00
IPv4 DNS servers : 194.168.8.100

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
331000000

Locked
Ranged Upstream Channel (Hz)
39400058

Locked
Provisioning State
Online

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 6 40 256 qam 25
2 203000000 4.9 40 256 qam 9
3 211000000 4.8 38 256 qam 10
4 219000000 4.8 40 256 qam 11
5 227000000 5 40 256 qam 12
6 235000000 5.3 40 256 qam 13
7 243000000 5.1 40 256 qam 14
8 251000000 5.1 40 256 qam 15
9 259000000 5.1 38 256 qam 16
10 267000000 5.5 38 256 qam 17
11 275000000 5.4 38 256 qam 18
12 283000000 5.5 40 256 qam 19
13 291000000 5.8 40 256 qam 20
14 299000000 5.6 40 256 qam 21
15 307000000 5.5 40 256 qam 22
16 315000000 5.8 40 256 qam 23
17 323000000 6 38 256 qam 24
18 339000000 6.3 40 256 qam 26
19 347000000 6.1 40 256 qam 27
20 355000000 6 40 256 qam 28
21 363000000 6.4 40 256 qam 29
22 371000000 6.8 40 256 qam 30
23 379000000 6.4 40 256 qam 31
24 387000000 6.5 40 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 7297 0
2 Locked 40.3 4518 0
3 Locked 38.9 6021 0
4 Locked 40.3 7123 0
5 Locked 40.3 7904 0
6 Locked 40.3 8656 0
7 Locked 40.3 10202 0
8 Locked 40.3 11259 0
9 Locked 38.9 13290 0
10 Locked 38.9 12324 0
11 Locked 38.9 12962 0
12 Locked 40.3 11814 0
13 Locked 40.3 11990 0
14 Locked 40.3 11715 0
15 Locked 40.3 10909 0
16 Locked 40.3 10022 0
17 Locked 38.9 9202 0
18 Locked 40.3 5708 0
19 Locked 40.3 4327 0
20 Locked 40.3 3848 0
21 Locked 40.3 3224 0
22 Locked 40.3 2092 0
23 Locked 40.3 1701 0
24 Locked 40.3 844 0

Refresh data
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400058 39.5 5120 64 qam 4
2 46200038 39.8 5120 64 qam 3
3 25800046 40.3 5120 64 qam 6
4 32600093 39.8 5120 64 qam 5


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 1 0
2 ATDMA 0 0 3 0
3 ATDMA 0 0 6 0
4 ATDMA 0 0 5 0


General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
cmreg-vmdg505-bbt062+voc-b.cm


Primary Downstream Service Flow
SFID 117010
Max Traffic Rate 402500089
Max Traffic Burst 42600
Min Traffic Rate 0

05/05/2022 10:51:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 12:54:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 10:23:23 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 16:07:58 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 14:10:18 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 13:38:10 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 13:20:17 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 15:30:47 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/04/2022 06:45:44 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 19:45:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/04/2022 18:45:43 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 07:42:1 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/04/2022 06:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2022 18:51:0 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2022 18:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 06:53:29 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2022 06:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/04/2022 04:25:55 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2022 18:45:42 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

mainly forgotten PWD - I reset and entered all again..

 

here is my config data

 

 

 

 

 

Tags (1)
0 Kudos
Reply
jbrennand
  • 35.04K
  • 3.41K
  • 6.67K
Very Insightful Person
Very Insightful Person
880 Views
Message 2 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

See this re speed tests...
_____________________

If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. If you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, (old cables can and do fail resulting in a drop to 10/100)

Connect directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
comnut
  • 122
  • 0
  • 6
On our wavelength
871 Views
Message 3 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

Of course I am NOT on WiFi!!!

I am connected by quality cable through a netgear 1gb switch, and my connection is ***identical** to that I had months ago after I had tested it when connecting the virgin TV 360 box...

In case my netgear is faulty, I replace it with a thru connector... and now it is slower!! please check results.. BUT then again, its 4pm, so that would be the reason..

http://www.dslreports.com/speedtest/70881626

https://www.thinkbroadband.com/speedtest/1651762801630024855lease can you get someone to check my config details that I posted??

Tags (1)
0 Kudos
Reply
jbrennand
  • 35.04K
  • 3.41K
  • 6.67K
Very Insightful Person
Very Insightful Person
863 Views
Message 4 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

Your BQM link is a 404 error.

Your Config file shows it has gone through and you are indeed on the 350 package.

Here are some reasons I suggested testing it exactly as above - as others have reported slow speeds - often related to the software on the PC/Laptop - ..... have a quick look through these and see if anything strikes a chord.
______________________________________________________

-------  SPEED & CONNECTION PROBLEMS -----
Using Speedtest App & not the website
https://community.virginmedia.com/t5/Speed/Area-20-Slow-Speed/m-p/4317764#M234449
MSI “Killer” software
https://community.virginmedia.com/t5/Speed/Slow-internet/td-p/4263530
https://community.virginmedia.com/t5/Speed/450-mbps-download-0-02-mbps-upload-What-is-going-on/td-p/...

Windows Updates
https://community.virginmedia.com/t5/Networking-and-WiFi/Achieve-Full-Speed-In-Safe-Mode-Only/td-p/3...
https://community.virginmedia.com/t5/Speed/Downgrade-from-350-to-200-barely-getting-100/td-p/4154421
https://community.virginmedia.com/t5/Speed/Speed-drop-not-always-Virgin-s-fault/td-p/4461515
Console in “standby”
https://community.virginmedia.com/t5/Speed/M350-only-getting-25mb/m-p/4191390#M223297
External Hard drive interfering with wifi
https://community.virginmedia.com/t5/Networking-and-WiFi/Wifi-home-connection-problem/td-p/4445571/p...
Antivirus Packages
https://community.virginmedia.com/t5/Speed/362mbps-package-doesn-t-get-past-high-100-s-limited/td-p/...
Wifi Router NAT acceleration setting
https://community.virginmedia.com/t5/Speed/350m-speed-slow-barely-reaches-200mbps/td-p/4147846
VPN issues
https://community.virginmedia.com/t5/Speed/M350-slow-download-speed/td-p/4141571/page/3
https://community.virginmedia.com/t5/Speed/Internet-Speed/td-p/4153201
QoS is causing speed problem (Linksys)
https://community.virginmedia.com/t5/Networking-and-WiFi/Linksys-Velop-slow-upload-speeds/td-p/40024...

Dell speed problems
https://community.virginmedia.com/t5/Speed/Download-speeds/td-p/3894056
https://community.virginmedia.com/t5/Speed/slow-speeds-in-area-20/m-p/4044245#M212401
https://community.virginmedia.com/t5/Networking-and-WiFi/Virgin-Hub-3-Ethernet-speed-locked-to-50mbs...

Dell Killer wifi card problems
https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-0-and-Killer-WiFi-issues/m-p/4736955#...
https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-randomly-rebooting/td-p/4829694

Browsers speed problem
https://community.virginmedia.com/t5/Speed/3-mbs-download-and-upload-on-M100-Fibre-Broadband/td-p/47...
https://community.virginmedia.com/t5/Speed/Another-slow-speed-on-M350-area-20/m-p/4138618#M219126
https://community.virginmedia.com/t5/Speed/Slow-broadband/td-p/3960227
 https://community.virginmedia.com/t5/Speed/Etherent-speed-slow/m-p/3912102#M202773
https://community.virginmedia.com/t5/Speed/Speed-Check-Only-get-maximum-80-instead-of-100/td-p/39522...
LAN App problems
https://community.virginmedia.com/t5/Speed/Slow-speed/td-p/3896582
https://forum-en.msi.com/index.php?topic=292364.0
Bad Switch
https://community.virginmedia.com/t5/Networking-and-WiFi/SuperHub-3-wired-connection-drops/m-p/42001...
Network Card driver negotiating at10/100
https://community.virginmedia.com/t5/Speed/Slow-broadband-speed-upgraded-to-350-still-no-better/m-p/... message 17
https://community.virginmedia.com/t5/Speed/slow-speeds/td-p/4026917/page/2
https://community.virginmedia.com/t5/Speed/Vivid-350-just-installed-but-relatively-low-speed-connect...
NIC Drivers
https://community.virginmedia.com/t5/Speed/Having-some-problems-after-a-speed-upgrade/td-p/4175706
Faulty Ethernet surge protector
https://community.virginmedia.com/t5/Speed/Area-30-M350-slow/td-p/4077036
Cat5 v Cat5e cable
https://community.virginmedia.com/t5/Speed/Slow-speed-on-VIVID350/td-p/3991347
WIFI adapter issues
https://community.virginmedia.com/t5/Speed/Speed-is-up-and-down/td-p/4535996
https://community.virginmedia.com/t5/Networking-and-WiFi/Very-poor-wifi-coverage-in-last-two-weeks/t...
https://community.virginmedia.com/t5/Networking-and-WiFi/Laptop-wont-connect-to-Wifi/td-p/3944340/pa...
Bluetooth interfering on the phone
https://community.virginmedia.com/t5/Speed/2-Mbps-right-now-%EF%B8%8F/td-p/3935445
Using SamKnows Box
https://community.virginmedia.com/t5/Speed/Vivid-350-speed/td-p/3941298
External CCTV Cameras
https://community.virginmedia.com/t5/Networking-and-WiFi/Intermittent-Wifi/td-p/4104959
Get a New PC !
https://community.virginmedia.com/t5/Speed/Vivid-200-not-geting-full-speed/td-p/3905430


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
comnut
  • 122
  • 0
  • 6
On our wavelength
849 Views
Message 5 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

BQM link????????  only 'speedtest' there....... huh??

But I found the answer... both lights on the router were not lit... guess what that means??

 

Tags (2)
0 Kudos
Reply
legacy1
  • 20.43K
  • 827
  • 2.2K
Alessandro Volta
828 Views
Message 6 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

your link speed to the hub is 100Mb what device do you have connected? unplug repulg the cable
---------------------------------------------------------------
0 Kudos
Reply
comnut
  • 122
  • 0
  • 6
On our wavelength
792 Views
Message 7 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

you cannot answer the question above???

0 Kudos
Reply
Travis_M
  • 4.56K
  • 169
  • 335
Forum Team
Forum Team
747 Views
Message 8 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

Hi @comnut

 

I have had a quick look into this and cannot see any issues on our side, all power and signal levels are looking fine. How has the connection been over the weekend?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
comnut
  • 122
  • 0
  • 6
On our wavelength
731 Views
Message 9 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

it has always been fine, getting 378.7 Mbps..
http://www.dslreports.com/speedtest/70900573

just a simple, simple basic issue (forgotten what router lights mean) that no-one seems to know about!!!

 

0 Kudos
Reply
Alex_RM
  • 7.22K
  • 365
  • 543
Forum Team
Forum Team
683 Views
Message 10 of 13
Flag for a moderator

Re: I am on m350 fibre broadband but only get 100 M!!

Hi comnut,

 

I'm sorry for any confusion.

 

Can you please clarify what it is you need help with, as your recent speed test does show the correct speeds.


Alex_Rm

0 Kudos
Reply