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I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

Hi,

I have a 50Mb contract and I am only getting 14mb down and zero to 0.15mb/s up.

My neighbour has 100Mb contract and gets 96mb/s down and 1mb/s up.

We tested speed with broadbandspeedcheck.co.uk at the same time.

Is Virgin forcing me to upgrade from 50mb to 100mb to get a working broadband?

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MikeRobbo
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Alessandro Volta
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Message 2 of 17
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

What speeds do you get at >>  SamKnows << with a direct connection using a Cat 5E or better ethernet cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

Then immediately after …

Can you Login to the Hub Settings and navigate to the Connected Devices page - what is the reported 'connection speed’ for the ethernet cable connected device you used for the speed test ?


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Message 3 of 17
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

Thanks.. with SamKnows I am getting 19mb/s down and 0.3mb/s up..

I logged in the Hub, and can see the Lan cable total MB usage but not speed..

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MikeRobbo
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Alessandro Volta
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Message 4 of 17
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

Are you on the Hub 2 ?

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 5 of 17
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

The sooner the better …

If possible can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Please post a 'Live Link' to your BQM on here straight away.

Instructions for posting BQM Live Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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MikeRobbo
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Alessandro Volta
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Message 6 of 17
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen shots.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)475000000483000000491000000499000000507000000515000000523000000531000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID910111213141516
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)3.323.413.543.493.583.673.583.76
RxMER (dB)37.0937.9437.6437.3638.2637.9437.9437.94
Pre RS Errors34355134016410936511567104410341012
Post RS Errors8929938889471482960946

941

 

 

 

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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

Upstream  US-1 US-2 US-3 US-4

Channel Type2.02.02.02.0
Channel ID8567
Frequency (Hz)25800000462000003940000032600000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation16QAM64QAM64QAM64QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)39.4640.7540.0039.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts11600
T4 Timeouts0000
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID108586
Max Traffic Rate57344000 bps
Max Traffic Burst10000 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID108585
Max Traffic Rate5250045 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort
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Re: I am getting 0.10mb/s upload and 14mb/s download with 50mb contract: VM forcing me to upgrade?

etwork Log

First TimeLast TimePriorityError NumberDescription
13/01/2021 14:18:13 GMT13/01/2021 14:18:13 GMTWarning (5)66050310Auth Success - Web login successful.
13/01/2021 14:17:38 GMT13/01/2021 14:17:38 GMTWarning (5)66050300Auth Fail - Web login failed.
11/01/2021 18:09:57 GMT11/01/2021 18:09:57 GMTError (4)68010300DHCP RENEW WARNING - Field invalid in response v4 option
08/01/2021 09:31:15 GMT08/01/2021 09:31:15 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:14 GMT08/01/2021 09:31:14 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:13 GMT08/01/2021 09:31:13 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:12 GMT08/01/2021 09:31:12 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:10 GMT08/01/2021 09:31:10 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:09 GMT08/01/2021 09:31:09 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:08 GMT08/01/2021 09:31:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:07 GMT08/01/2021 09:31:07 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:05 GMT08/01/2021 09:31:05 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:04 GMT08/01/2021 09:31:04 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:03 GMT08/01/2021 09:31:03 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:02 GMT08/01/2021 09:31:02 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:31:01 GMT08/01/2021 09:31:01 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:30:59 GMT08/01/2021 09:30:59 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:30:58 GMT08/01/2021 09:30:58 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 09:30:57 GMT08/01/2021 09:30:57 GMTCritical (3)82000200No Ranging Response received - T3 time-out
08/01/2021 06:09:47 GMT08/01/2021 06:09:47 GMTError (4)68010300DHCP RENEW WARNING - Field invalid in response v4 option
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