Just moved to Virgin Media and experiencing up to 50% packet loss and unstable pings between roughly 1800-2200, makes any king of VOIP gaming etc impossible. Similarly my download speed halves to well below the minimum guaranteed speed. Outside of these times it seems pretty solid.
I have tested this with a wired and wireless connection, with Hub4 in modem mode using a different router and removed all devices but one from the network.
I fully expect this is going to be an over-utilisation issue with no fix as it only happens at peak times but before I go down the route of getting out of my contract and moving back to BT was wondering if anyone had any suggestions?
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality) Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!
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Sorry to hear you have been experiencing these ongoing issues. This is not the best service we look to provide to a new customer. We want to do our best to help. I have sent you a private message regarding this. Please look out for the purple envelope on the right hand side of the page and provide a response.