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alrik
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Huge loss from Superhub 3 to Deco M5

Hi there.

We have 500m broadband (installed a week ago), which comes in at the top of the house. The signals downstairs were lousy, like 20-30 on a very basic powerline extender. The installation guy told us to get a mesh Wi-Fi, so after looking at the reviews, I plumped for Deco M5.

The setup was agonising (6 hours mostly on hold to TP-Link and Virgin because, it turned out, the SH3 wouldn't work in modem mode) but we got there eventually. 

Unfortunately, now it's set up, we are getting 30-40m downstairs.

The setup is what Tp-link recommended, and what generally seemed like the advised option: The SH3 in modem mode, the three Deco M5s as routers. 

I am tech illiterate, so if you could calibrate your replies as if speaking to a toddler, I would appreciate it.

How to i reduce the huge speed drop?

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jbrennand
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Re: Huge loss from Superhub 3 to Deco M5

Set it up again in this sequence.
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Disconnect all cables from your new router (or Mesh first unit) and unplug it. Put the VM Hub into modem mode (see VM website for “how to” details) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Once it’s in modem mode, the VM hub must then be powered off.

Then, set up your own router/Mesh with the WAN port set to be in DHCP & Nat mode, it may be pre-set that way anyway. Make sure it’s fully initialised (leave 5 min) and then put in the WAN cable to the VM hub. Now power up the VM hub and you should get a connection. Use the recommended App to connect other Mesh units to the first one. This order only needs to be done the first time you connect the router to the VM hub.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Brava210
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Re: Huge loss from Superhub 3 to Deco M5

Just an additional tip, if the above suggestions don't work.

Try using just 2 of the units, not all 3.

I had similar issues with a Deco M9 setup, very slow, I removed one of the units and it was fine.

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Virgin 350 Hub 3, 3 x V6, TP-Link Deco AX20 x1, M5 x2 - United Artists/Telewest/VM Since 1990
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alrik
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Re: Huge loss from Superhub 3 to Deco M5

Thanks both. Things went awry tonight but I'll have another crack tomorrow 

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