on 12-09-2022 14:07
I am trying to get boosters from Virgin....... l have had 2 engineers out- the first for installation and the second to advise on why l was getting NO wifi in parts of the first floor (of a small 4 bed detached house).
The 2nd engineer did various tests and advised l needed boosters. He also changed my 3 hub for a 4 hob. I have asked the fabulous Customer care of Virgin Media twice for boosters and have been ignored. I am told by someone trying to sell me a new contract that l need to download Virgin Connect and if l have black spots l can order boosters online. HOWEVER, it seems l can only progress if l have a bloody 3 hub!?!?! My current contract ends at the end of this month( September).
Should l look elsewhere for my wifi or can anyone help?
on 12-09-2022 14:57
on 14-09-2022 15:41
Hey Royboy26, thank you for reaching out and I am sorry you are struggling to order some pods.
I will be able to help you with you and get you some ordered, however they can be chargeable depending what package you are.
They are free on packages such as the VOLT, 1GB or Oomph bundles.
I will send you a PM, so we can look into this, please look out for the purple envelope. Thanks
Matt - Forum Team
New around here?
on 14-09-2022 16:37
Better off getting own mesh system from Amazon
on 14-09-2022 17:35
Sorry, I always thought from your advertising campaign that Virgin offered FULL wifi throughout the home....?
I live in a small modern traditionally built detached house (1981 constructed) and was sold full coverage when taking out my (now expiring) plan. I even have a Type 4 hub which precludes me from doing any tests on your - recently downloaded - Virgin Connect!?!? I have previously been promised free "boosters" by Customer Care ( HaHa). I don't want to pay for them but don't need VOLT so what do I do?
BT here I come?
on 16-09-2022 18:07
Hi @Royboy26, thanks for your reply to Matt.
I can see that you're now communicating with Matt via PM and to date, it looks like he is awaiting a further response from you.
If you can continue to discuss things with Matt privately, he'll give you all the further support you need regarding this matter.