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Charlie018
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Hub4

I continue to have speed issues, but cannot get a hub4 to see if it will improve my connection. I am informed they will only upgrade if 1gig is in area?

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DJ_Shadow1966
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Re: Hub4

Hello

Yes tthat is true the hub 4 will only work if your area has been upgraded to 1gbps, as it requires the area to be on the DOCSIS 3.1 system and not the DOCSIS 3.0 standard.

You say that you are having speed issues is this wired or wireless ?

Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1
Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead.
Posting the stats by copy and paste will remove all personal information so no breaches.
Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator.
Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues.
Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amount of data to the hub asking if it still on.

Regards Mike

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Ernie_C
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Re: Hub4

Hub4 will not improve your speed over a Hub 3.0.

If you have a speed issue, you will need to identify the cause. It is unlikely to be fixed by getting a Hub4.

You seem to have been trying to get a Hub4 for sometime with no previous suggestion of any issue:

https://community.virginmedia.com/t5/QuickStart-set-up-and/Super-hub-4/m-p/4372457

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