Virgin Media Community

[Mcflappers]

Hi all

I pay for gig1 and am getting on average less than 10% of that. Download at the height was 161mbps and upload never goes above 0.20mbps at the best of times...

Help?

[carl_pearce]

---

@Mcflappers wrote:

Hi all

I pay for gig1 and am getting on average less than 10% of that. Download at the height was 161mbps and upload never goes above 0.20mbps at the best of times...

Help?

---

What does this site show?

https://samknows.com/realspeed/

[Mcflappers]

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	5
DOCSIS 3.1 channels	1	1

[Mcflappers]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

48	739000000	-3.400002	36.386890	QAM256	48
20	515000000	-0.900002	37.636276	QAM256	20
18	499000000	-1.299999	37.355988	QAM256	18
19	507000000	-1.299999	37.355988	QAM256	19
21	523000000	-0.700001	37.636276	QAM256	21
22	531000000	-0.500000	37.355988	QAM256	22
23	539000000	-0.400002	37.636276	QAM256	23
24	547000000	-0.400002	37.636276	QAM256	24
25	555000000	-0.099998	37.355988	QAM256	25
26	563000000	-0.099998	37.636276	QAM256	26
27	571000000	-0.200001	37.636276	QAM256	27
28	579000000	-0.400002	37.636276	QAM256	28
29	587000000	-0.400002	37.636276	QAM256	29
30	595000000	-0.400002	37.636276	QAM256	30
31	603000000	-0.599998	37.355988	QAM256	31
32	611000000	-0.900002	37.355988	QAM256	32
33	619000000	-1.099998	37.355988	QAM256	33
34	627000000	-1.000000	37.636276	QAM256	34
35	635000000	-1.099998	37.355988	QAM256	35
36	643000000	-1.200001	37.355988	QAM256	36
37	651000000	-1.500000	37.355988	QAM256	37
38	659000000	-1.599998	37.355988	QAM256	38
39	667000000	-1.599998	36.609653	QAM256	39
40	675000000	-1.500000	37.355988	QAM256	40
41	683000000	-1.599998	37.636276	QAM256	41
42	691000000	-1.900002	37.355988	QAM256	42
43	699000000	-1.900002	36.609653	QAM256	43
44	707000000	-1.900002	36.609653	QAM256	44
45	715000000	-2.400002	36.609653	QAM256	45
46	723000000	-2.700001	36.609653	QAM256	46
47	731000000	-3.099998	36.609653	QAM256	47

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

48	Locked	36.386890	69	0
20	Locked	37.636276	37	0
18	Locked	37.355988	39	0
19	Locked	37.355988	37	0
21	Locked	37.636276	40	0
22	Locked	37.355988	37	0
23	Locked	37.636276	45	0
24	Locked	37.636276	57	0
25	Locked	37.355988	47	0
26	Locked	37.636276	45	0
27	Locked	37.636276	44	0
28	Locked	37.636276	53	0
29	Locked	37.636276	46	0
30	Locked	37.636276	61	0
31	Locked	37.355988	61	0
32	Locked	37.355988	56	0
33	Locked	37.355988	48	0
34	Locked	37.636276	50	0
35	Locked	37.355988	39	0
36	Locked	37.355988	37	0
37	Locked	37.355988	44	0
38	Locked	37.355988	51	0
39	Locked	36.609653	60	0
40	Locked	37.355988	63	0
41	Locked	37.636276	56	0
42	Locked	37.355988	66	0
43	Locked	36.609653	59	0
44	Locked	36.609653	67	0
45	Locked	36.609653	63	0
46	Locked	36.609653	76	0
47	Locked	36.609653	61	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

49

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

49

Locked

37

-3.3

157170292

1

[Mcflappers]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	47.270599	5120 KSym/sec	64QAM	4
2	43100000	47.020599	5120 KSym/sec	64QAM	2
3	36600000	46.770599	5120 KSym/sec	64QAM	3
4	23600000	47.270599	5120 KSym/sec	32QAM	5
5	49600000	47.770599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	3	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.8

43.2

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

220

53.4

0

0

[Mcflappers]

 

[Mcflappers]

When I try to go onto that website on my laptop (on wired and wireless) it keeps giving me the try again error, or it will start then say something along the lines of "lost connection to router"... seems like .y router is done for...

[Mcflappers]

 this is a picture of what I get when I load the website up when I go to it on my laptop. I finally managed to get it to load.

[John_GS]

Hi Mcflappers

Thanks for posting and welcome to the community.

Sorry to hear of the issues with the broadband. I can see from checking the system there were a lot of disconnections on Friday however everything has been fine since. 

I hope therefore everything has been resolved for you. However, if not, please can you do the following; 

Set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂