Hub4 in modem slower than hub3

[looby76]

I’ve just upgraded to 1gb, but my speed is slower than before. I had my hub3 in modem mode and was getting speeds of over 500, now I’m struggling to get above 400.

I don’t get it, I don’t want to use the virgin hub as router as the signal doesn’t cover my house

help please 

[jbrennand]

Is the Hub4 in modem mode as per the Hub3 with the same wireless router? What make model of router is it ?

There is a "sequence" to follow for connecting to a new Hub that may not have been done correctly?

[looby76]

I set it to modem mode the same as hub 3

I have an ASUS rt-Ac86

should I have done something else?

[jbrennand]

Nope but wouldnt harm to set it up again in this "order"
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Switch on and set up your own router with the WAN port set to be in Dynamic/Automatic IP or DHCP (& Nat) mode, it may be pre-set that way anyway. Then, disconnect all cables from your new router and switch it off and unplug it.

Then, put the VM Hub into modem mode ( https://www.virginmedia.com/help/virgin-media-hub-modem-mode ) and wait for the base light to turn magenta/purple (on a Hub3 - but not on a Hub4!). Once it’s in modem mode, - your already is...

The VM hub “MUST” then be powered off and cables removed.

Switch your router on and make sure it’s fully initialised (leave 5 min) and then put in a good ethernet cable from its WAN port to the VM hub (any port will do).

NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection.

This order only needs to be done the first time you connect the router to the VM hub. You might also set the SSID and key/password on the new router/Mesh to match that on the HUB so when you swap over, all your wireless devices should just connect automatically.

[looby76]

I’ll give it a go and see if it makes a difference, thanks

[Adduxi]

On top of John's advice, a couple of other things to check.

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.

Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Once done we can comment.