on 28-06-2022 11:40
I’ve just upgraded to 1gb, but my speed is slower than before. I had my hub3 in modem mode and was getting speeds of over 500, now I’m struggling to get above 400.
I don’t get it, I don’t want to use the virgin hub as router as the signal doesn’t cover my house
on 28-06-2022 14:33
on 28-06-2022 14:40
I set it to modem mode the same as hub 3
I have an ASUS rt-Ac86
should I have done something else?
on 28-06-2022 14:48
on 28-06-2022 15:17
I’ll give it a go and see if it makes a difference, thanks
on 29-06-2022 08:30
On top of John's advice, a couple of other things to check.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Try a 60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
Post the power levels, Pre and PostRS errors and network log from the Hub. Also setup a BQM to monitor your circuit www.thinkbroadband.com/ping
Once done we can comment.
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