Hub4 Long Dropouts / Mega slow Internet on 1gb service

[Vqmp]

Engineer came out twice, but still having long periods where basically no internet.

Hub 4 in the past has been fine in modem mode connected to Orbi older mesh system.
Of course when have problms have to change to router mode and disconnect Orbis (annoying).

Last night / this morning basically been no internet.

Done factory reset twice.

Graphs

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c76e09dbefad42e861becd1d4d955289478a50ae-10-09-2022

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6a807657f5c00d7032af439309b0df06a77f95e5-03-09-2022

Router status -> Downstream

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

40	723000000	0	40.4	QAM256	40
12	499000000	5.4	40.4	QAM256	12
10	483000000	4.4	40.4	QAM256	10
11	491000000	4.9	40.4	QAM256	11
13	507000000	5.3	40.4	QAM256	13
14	515000000	5	40.4	QAM256	14
15	523000000	4.6	40.9	QAM256	15
16	531000000	4.8	40.4	QAM256	16
17	539000000	5.1	40.9	QAM256	17
18	547000000	5.1	40.9	QAM256	18
19	555000000	5	40.4	QAM256	19
20	563000000	4.7	40.9	QAM256	20
21	571000000	4.3	40.9	QAM256	21
22	579000000	3.9	40.4	QAM256	22
23	587000000	3.9	40.4	QAM256	23
24	595000000	3.9	40.9	QAM256	24
25	603000000	4.4	40.9	QAM256	25
26	611000000	4.1	40.4	QAM256	26
27	619000000	3.4	40.4	QAM256	27
28	627000000	2.9	39	QAM256	28
29	635000000	2.9	40.4	QAM256	29
30	643000000	3.2	40.4	QAM256	30
31	651000000	3.5	40.4	QAM256	31
32	659000000	3	40.9	QAM256	32
33	667000000	2.1	40.4	QAM256	33
34	675000000	1.7	40.4	QAM256	34
35	683000000	1.6	40.4	QAM256	35
36	691000000	2	40.4	QAM256	36
37	699000000	1.8	40.4	QAM256	37
38	707000000	1.4	40.4	QAM256	38
39	715000000	0.5	39	QAM256	39

Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

40	Locked	40.366287	0	0
12	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.946209	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.946209	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	0	0
25	Locked	40.946209	0	0
26	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	38.983261	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0
32	Locked	40.946209	0	0
33	Locked	40.366287	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	40.366287	0	0
37	Locked	40.366287	0	0
38	Locked	40.366287	0	0
39	Locked	38.983261	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

41

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

41

Locked

42

-0.4

31251792

1212

[Vqmp]

Further details (due to post char limit)

Router status -> Upstream

3.0 Upstream channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	30100000	40.3	5120 KSym/sec	64QAM	4
2	23600000	39.8	5120 KSym/sec	64QAM	5
3	49600000	41.3	5120 KSym/sec	64QAM	1
4	43100000	41	5120 KSym/sec	64QAM	2
5	36600000	40.8	5120 KSym/sec	64QAM	3

3.0 Upstream channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	US_TYPE_STDMA	0	0	54	0
2	US_TYPE_STDMA	0	0	51	0
3	US_TYPE_STDMA	0	0	53	0
4	US_TYPE_STDMA	0	0	52	0
5	US_TYPE_STDMA	0	0	51	0

3.1 Upstream channels

Channel	Channel Width (MHz)	Power (dBmV)	FFT Type	Modulation
11	10.8	38.0	2K	QAM8

3.1 Upstream channels

Channel	Channel Type	Number of Active Subcarriers	First Active Subcarrier (Hz)	T3 Timeouts	T4 Timeouts
11	OFDMA	220	53.4	52	0

Router status -> Configuration

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076+voc-b.cm

[legacy1]

Thats some heavy rain you got going on.

Looking at your T3 it would seem you have bad upstream noise

[Steven_L]

Hey Vqmp, 
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your connection at the moment, I can see that you have spoken to the team and arranged a technician visit to get this resolved.

Please let us know how the visit goes.

Regards,

Steven_L