I am a new user, since I joined been facing issues with the wifi.
Never had a day where the wifi doesn't goes down. Sometimes I get a connection over 100Mbps, other cannot go over 10Mbps. It happens at random times, it can be everyone online, streaming and gaming with speed of 100, or when I am alone working and barely can open a webpage.
With previous provider had a plan of 50Mbps, and only once went to 37Mbps using wireless on bad weather.
Tried all the suggestion, restarting the router, etc..
Sometimes need to turn on the mobile hotspot to be able to work.
Go into the hub's status page (usually "Check router status" before you log in*), and copy and paste the contents of the status tabs for Downstream, Upstream and Network log. DON'T USE SCREENSHOTS, copy and past as formatted text, so the forum software can edit out private data like your IP address. Then we can look for any obvious setup problems.
* If nobody has logged into the Hub before, then first time it ask you to select language, and you do have to login. In that case, just logout, and then you'll see the Check Router Status link just below the password field.
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Good Tip on contacting them is to ring 150 from a virgin phone and also send them a chat message on the app and or website then they will get to you quicker this is something i do a lot and usually get through to them in minutes and not hours.