Menu
Reply
OliD95
  • 3
  • 0
  • 0
Joining in
203 Views
Message 1 of 2
Flag for a moderator

Hub is "working", but has no internet connection

I can connect to it, but as I said, no internet whatsoever. When I connect to it from my computer it takes me to the troubleshooter which tells me:

1. Gateway IPv4 adress is not valid. 2. Your Broadband connection is down. 3. The temperature of your Hub 3.0 is normal. 4. The device has low signal strength. 5. Place your WiFi device near the hub. Loads of help that is.

Through calling Virgin, they can see nothing wrong with our system, so no help there and can't talk to anybody about it.

What do I do?

Tags (3)
0 Kudos
Reply
Andrew-G
  • 7.06K
  • 1.23K
  • 3.09K
Very Insightful Person
Very Insightful Person
175 Views
Message 2 of 2
Flag for a moderator

Re: Hub is "working", but has no internet connection

What type of hub?

What colour is the status LED?

You've checked the coax connections, and tried a pinhole reset of the hub?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply