Menu
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
211 Views
Message 1 of 22
Flag for a moderator

Hub 4

I received my Hub 4,very thankful,I still have the same speed as my Hub 3 beside changing my contract to 1gb,we talking with cable and wireless I'm between 200 and 500 mb,I'm in london,cables are good,doing my tests near the box.

Any one can help ?or have the same issue,seems like the hub 4 is not a stable box yet.

 

Thank you

Tags (1)
0 Kudos
Reply
Highlighted
  • 3.62K
  • 280
  • 500
Superfast
205 Views
Message 2 of 22
Flag for a moderator

Re: Hub 4


@ERROR4041234 wrote:

I received my Hub 4,very thankful,I still have the same speed as my Hub 3 beside changing my contract to 1gb,we talking with cable and wireless I'm between 200 and 500 mb,I'm in london,cables are good,doing my tests near the box.

Any one can help ?or have the same issue,seems like the hub 4 is not a stable box yet.

 

Thank you


Have you checked if your HUB has been provisioned with the new speeds?

Under the 'Configuration' tab within 'Advanced settings / Tools / Network Status'.

Mine as an example:

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
3254k;fg87dsfd;kfoA,.iyew



Primary Downstream Service Flow

SFID5386
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID5385
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling TypeBestEffort

 

I'm on M350 which means I get 390 - 400Mbps down and 38Mbps up.

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
191 Views
Message 3 of 22
Flag for a moderator

Re: Hub 4

20201119_152212.jpg

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
263246
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
263245
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

 

0 Kudos
Reply
Highlighted
  • 3.62K
  • 280
  • 500
Superfast
182 Views
Message 4 of 22
Flag for a moderator

Re: Hub 4


@ERROR4041234 wrote:

20201119_152212.jpg

General Configuration

Network access
true
Maximum Number of CPEs
1
Baseline Privacy
true
DOCSIS Mode
3.1
Config file
cmreg-vmdg640-bbt076-b.cm



Primary Downstream Service Flow

SFID
263246
Max Traffic Rate
1200000450
Max Traffic Burst
42600
Min Traffic Rate
0



Primary Upstream Service Flow

SFID
263245
Max Traffic Rate
55000270
Max Traffic Burst
42600
Min Traffic Rate
0
Max Concatenated Burst
42600
Scheduling Type
bestEffort

 


Yes, that's correct for 1Gbps.

Could you post the Upstream, Downstream, and Network status tab data, as you have done above?

You will need to post the data in multiple posts, and occasionally click 'Post' twice if an error occurs.

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
174 Views
Message 5 of 22
Flag for a moderator

Re: Hub 4

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status
Online
DOCSIS 3.1
Primary downstream channel
Locked
SC-QAM
DOCSIS 3.0 channels
31
4
DOCSIS 3.1 channels
1
0
0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
172 Views
Message 6 of 22
Flag for a moderator

Re: Hub 4

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000046.2705995120 KSym/sec32QAM11
23940000047.7705995120 KSym/sec64QAM4
34620000047.7705995120 KSym/sec64QAM3
43260000046.7705995120 KSym/sec64QAM5



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
0 Kudos
Reply
Highlighted
  • 3.62K
  • 280
  • 500
Superfast
166 Views
Message 7 of 22
Flag for a moderator

Re: Hub 4


@ERROR4041234 wrote:

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000046.2705995120 KSym/sec32QAM11
23940000047.7705995120 KSym/sec64QAM4
34620000047.7705995120 KSym/sec64QAM3
43260000046.7705995120 KSym/sec64QAM5



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

Well so far one of your upstream channels are out of spec (Highlighted).

0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
162 Views
Message 8 of 22
Flag for a moderator

Re: Hub 4

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

304027500000.40000240.366287QAM25630
1138750000-0.59999840.366287QAM2561
2146750000-0.59999840.366287QAM2562
3154750000-0.70000140.366287QAM2563
4162750000-1.20000140.946209QAM2564
5170750000-1.40000240.366287QAM2565
6178750000-1.20000140.366287QAM2566
7186750000-0.90000240.946209QAM2567
8194750000-0.90000240.946209QAM2568
9202750000-1.09999840.366287QAM2569
10210750000-1.00000040.946209QAM25610
11218750000-1.00000040.366287QAM25611
12226750000-0.70000140.946209QAM25612
13234750000-0.50000040.946209QAM25613
14242750000-0.09999840.946209QAM25614
15250750000-0.29999940.366287QAM25615
16258750000-0.09999840.366287QAM25616
17266750000-0.09999840.946209QAM25617
18274750000-0.29999940.946209QAM25618
19282750000-0.20000140.366287QAM25619
20290750000-0.09999840.946209QAM25620
212987500000.20000140.946209QAM25621
223067500000.50000040.366287QAM25622
233147500000.20000140.946209QAM25623
24322750000-0.29999940.366287QAM25624
25330750000-0.50000040.946209QAM25625
263707500000.20000140.366287QAM25626
273787500000.00000040.366287QAM25627
283867500000.09999840.366287QAM25628
293947500000.20000140.366287QAM25629
314107500001.00000040.36628
0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
161 Views
Message 9 of 22
Flag for a moderator

Re: Hub 4

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

30Locked000
1Locked1763687300
2Locked1722068100
3Locked1799455400
4Locked1724824900
5Locked1725300400
6Locked1826686200
7Locked1705569600
8Locked752517600
9Locked788837800
10Locked851270200
11Locked789992700
12Locked656776700
13Locked883264400
14Locked12264224700
15Locked747956300
16Locked922654400
17Locked872960300
18Locked12814585900
19Locked907230200
20Locked805288900
21Locked924338600
22Locked865953000
23Locked882419500
24Locked993520600
25Locked1115447400
26Locked13076806300
27Locked1046453300
28Locked1011204200
29Locked962627800
31Locked1435892700
0 Kudos
Reply
Highlighted
  • 13
  • 0
  • 0
Joining in
159 Views
Message 10 of 22
Flag for a moderator

Re: Hub 4

Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33864K1680QAM4096424



3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33Locked 1.85072790
0 Kudos
Reply