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Hub 4

haveing nothing but trouble  with the hub4 keeps disconnecting cant play online games had 2 engineers  out cant find what is wrong with it but once they have bin its fine for a day then starts playing up again my son works from home and now the bosses are saying they might have to let him go because off this as he works for the online banking side off things looking to fine a new intnet provider  now just had enough off this its bin going on since march 

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Alessandro Volta
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Re: Hub 4

Firstly, they can't let him go, that would be illegal.

Lets have a look to see what is happening ...

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some troubleshooting; to start with …

Can you set up a Broadband Quality Monitor (BQM) at - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you can post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.



Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again.

A Guru will be along soon to decipher the info.

BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Alessandro Volta
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Re: Hub 4

Use the hub in modem mode and get a wireless router with 1Gb ports.

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Message 4 of 4
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Re: Hub 4

To rely on a residential services for a business esp if he can get in hot water for downtime is not ideal and something VM did not allow in the past.

Advise you look at a dedicated line but that costs £££ (not saying you should have issue with VM though as it should work).

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