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Hobnobs
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Hub 4 unstable speeds

Hobnobs_0-1602534585999.png

I do fancy faster speeds so please help me. I’ve had speeds varying from less than 1 to over 105Mbps. I’ve been sent a new hub3 then just today a technician visited and fit a hub4. He admitted it was unstable and said tech would monitor for the next couple of days. Issue is both wired and wifi even with cat 6 cable

PLEASE push whatever buttons you need to. It’s embarrassing giving a lecture and ending up in the waiting room because of unstable internet connection

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MikeRobbo
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Alessandro Volta
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Message 2 of 21
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Re: Hub 4 unstable speeds

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Hobnobs
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Message 3 of 21
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Re: Hub 4 unstable speeds

9616EA7D-E448-41EC-84F3-EF7D1D9861B9.jpeg

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Hobnobs
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Message 4 of 21
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Re: Hub 4 unstable speeds

Hobnobs_0-1603142605174.png


despite hub 4 it really seems to be a very inconsistent speed. Does the above graph mean anything?

 

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legacy1
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Alessandro Volta
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Message 5 of 21
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Re: Hub 4 unstable speeds

Do a live boot of Ubuntu and do a speed test
https://ubuntu.com/download/desktop


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MikeRobbo
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Alessandro Volta
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Re: Hub 4 unstable speeds

What speed do you get at >> Sam Knows Real Speed << with a direct connection using a Cat 5E/6 cable between the Hub in Router Mode and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

 


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Hobnobs
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Re: Hub 4 unstable speeds

20201020_202621.jpg

 this shows ranges from 21 to 99Mbps all wired with cat 5

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MikeRobbo
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Alessandro Volta
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Message 8 of 21
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Re: Hub 4 unstable speeds

Can you log in to the Hub Settings and navigate to the Connected Devices page.

On that page what is the connection speed for the device with cable connection that you did the speed checks with ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Hobnobs
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Re: Hub 4 unstable speeds

Device name

MAC address

IP address

Speed (Mbps)

Connected to

Lisas-iPad

**:**:**:**:**:**

 

24

Wi-Fi 2.4G VM5774548

amazon-846a6ee2d

**:**:**:**:**:**

 

24

Wi-Fi 5G VM5774548

HP8D3723

**:**:**:**:**:**

 

300

Wi-Fi 5G VM5774548

unknown

**:**:**:**:**:**

 

6

Wi-Fi 5G VM5774548

unknown

**:**:**:**:**:**

 

6

Wi-Fi 5G VM5774548

Neils-Galaxy-Note10-5G

**:**:**:**:**:**

 

24

Wi-Fi 2.4G VM5774548

unknown

**:**:**:**:**:**

 

175.5

Wi-Fi 5G VM5774548

unknown

**:**:**:**:**:**

 

175.5

Wi-Fi 5G VM5774548

Neils-iPad

**:**:**:**:**:**

 

195.1

Wi-Fi 5G VM5774548

amazon-1ea5bfad0

**:**:**:**:**:**

 

6

Wi-Fi 5G VM5774548

Lisas-Galaxy-S9

**:**:**:**:**:**

 

24

Wi-Fi 2.4G VM5774548

Neil-PC

**:**:**:**:**:**

 

1000

Ethernet

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Hobnobs
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Message 10 of 21
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Re: Hub 4 unstable speeds

Device name MAC address IP address Speed (Mbps) Connected to

Lisas-iPad  6.5Wi-Fi 5G VM5774548
amazon-846a6ee2d  162Wi-Fi 5G VM5774548
HP8D3723  300Wi-Fi 5G VM5774548
unknown  6Wi-Fi 5G VM5774548
unknown  6Wi-Fi 5G VM5774548
Neils-Galaxy-Note10-5G  6Wi-Fi 5G VM5774548
unknown  175.5Wi-Fi 5G VM5774548
unknown  175.5Wi-Fi 5G VM5774548
Neils-iPad  263.3Wi-Fi 5G VM5774548
amazon-1ea5bfad0  6Wi-Fi 5G VM5774548
Lisas-Galaxy-S9  58.5Wi-Fi 5G VM5774548
Neil-PC  1000Ethernet
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