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VikingBeserker
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Message 1 of 21
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Hub 4 = download cap?

So I've just upgraded to a Super Hub 4 (23/8/21) and since then it seems like my download rate is capped at 45Mbps (I'm on the M350) I rang up CS and reset the hub, was told that it should increase gradually over the next 24hrs, well its been a week and no difference. Rang up again today and all they could offer me was a better reset? (20-30min reset time) so far no difference and some WiFi pods, which really annoyed me as that won't help my problem but will gain VM and extra £5 a month. The only option I was offered was to raise a complaint to Ofcom and they'll monitor my services for 30 days and hopefully they will be a le to pinpoint the issue. Oddly the Upload speed is still really good averaging around 35Mbps

Screenshot_20210917-200856_Speedtest.jpg

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jb66
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Message 2 of 21
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Re: Hub 4 = download cap?

Looks like.your testing from WiFi, what is the device your using?

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legacy1
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Alessandro Volta
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Message 3 of 21
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Re: Hub 4 = download cap?

Thats all the speed your going to get by the hub WiFi.

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VikingBeserker
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Message 4 of 21
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Re: Hub 4 = download cap?

I'm using a Samsung Galaxy S20 5G, but the ethernet speeds on my PC with vpn turned of are the same https://www.speedtest.net/results?sh=8204c76ae4d30286a0154787810cd627 and my PS4 tests are also similar plus my NAT type has changed from open to moderate

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VikingBeserker
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Message 5 of 21
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Re: Hub 4 = download cap?

Weird on my Hub 3 i'd normally get between 250Mbps-370 on my phone while testing

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Andrew-G
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Alessandro Volta
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Message 6 of 21
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Re: Hub 4 = download cap?

Check the phone is connecting to the 5 GHz wifi band, and that the hub is broadcasting the 5 GHz with any name you've allocated.  There's a range of embarrassing bugs in the current versions of firmware for both Hub 3 and Hub 4 that cause problems with this.  And whilst in settings, check that the channel width for 5 GHz is set to the maximum.

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VikingBeserker
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Message 7 of 21
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Re: Hub 4 = download cap?

I tried turning the 2.4ghz band off completely and re testing but still came up around the same speed I'm also a bit clueless when it comes to modem options! But even if I was locked to 2.4 it wouldn't explain why my wired equipment is also getting the same speeds. The first time I rang the VM CS I was told everything was on the 2.4ghz band which is why I did the 30 second reset on the back of the modem, not sure if it worked 

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Andrew-G
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Alessandro Volta
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Message 8 of 21
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Re: Hub 4 = download cap?

Ahhh...if you're seeing poor speeds on wired devices, then the problem is the broadband connection, and we can park wifi for the time being.

Pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs (if it doesn't you'll need to log in and furkle through the advanced/admin menu to find these).  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts. 

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VikingBeserker
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Message 9 of 21
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Re: Hub 4 = download cap?

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25331000000-9.09999836.386890QAM25625
10211000000-5.40000236.609653QAM25610
11219000000-6.00000036.386890QAM25611
12227000000-6.00000035.779911QAM25612
13235000000-7.00000036.386890QAM25613
14243000000-7.40000236.386890QAM25614
15251000000-7.70000136.386890QAM25615
16259000000-7.70000136.386890QAM25616
17267000000-7.29999936.386890QAM25617
18275000000-7.09999836.609653QAM25618
19283000000-8.90000235.083549QAM25619
20291000000-9.09999835.083549QAM25620
21299000000-9.40000235.083549QAM25621
22307000000-9.90000235.083549QAM25622
23315000000-10.00000035.595078QAM25623
24323000000-9.70000135.779911QAM25624
26339000000-9.09999836.386890QAM25626
27347000000-9.20000135.779911QAM25627
28355000000-9.79999935.779911QAM25628
29363000000-9.70000135.779911QAM25629
30371000000-9.59999835.779911QAM25630
31379000000-10.20000135.595078QAM25631
32387000000-11.20000134.925610QAM25632
33395000000-11.40000234.925610QAM25633
34403000000-11.20000135.083549QAM25634
35411000000-11.00000034.925610QAM25635
36419000000-11.59999834.483570QAM25636
37427000000-11.79999934.925610QAM25637
38435000000-11.59999835.083549QAM25638
39443000000-11.20000134.925610QAM25639
40451000000-10.70000135.083549QAM25640
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VikingBeserker
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Message 10 of 21
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Re: Hub 4 = download cap?

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked36.3868901900
10Locked36.609653120
11Locked36.386890140
12Locked35.77991160
13Locked36.38689000
14Locked36.38689040
15Locked36.38689000
16Locked36.38689040
17Locked36.38689020
18Locked36.60965300
19Locked35.0835493290
20Locked35.0835499490
21Locked35.0835499330
22Locked35.0835491860
23Locked35.5950781090
24Locked35.77991130200
26Locked36.38689020
27Locked35.77991190
28Locked35.77991130
29Locked35.77991100
30Locked35.779911150
31Locked35.5950781120
32Locked34.9256109480
33Locked34.92561012650
34Locked35.08354916240
35Locked34.9256103700
36Locked34.4835704350
37Locked34.9256102740
38Locked35.083549830
39Locked34.9256102220
40Locked35.0835492310
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