It's strange that you have 1066mb coming into the Hub with only 1024 QAM on the 3.1 channel, it could be a faulty Hub or maybe they are working on the line. Either way you will need an engineer to put things right.
Have you tried ringing 0800 561 0061 for most up to date information in your area. The BQM does show signs that something is amiss with drop outs and high latency spikes. I would ring it in to be honest and see what they say, best to ring VM on or just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, but this will typically be between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.
If you want to wait for a Virgin staff member to pick it up, try not to bump the thread as this will throw you further down the list
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Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
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