Everything was fine to start with, then just over a month ago my connection near enough died and couldn't use it for nearly two weeks. Engineer had to come out and sort the cabling in the cab because I had low voltage issues (weird that I didn't have that from the start.)
This seemed to fix the issue, virgin also said I'd receive compensation for the service problem (which I am yet to receive and the 6 different people in various departments keep saying they will get back to me - which invariably never will.)
Tried phoning them for the past 5 days as my Download speed has dropped to 70-89mbps. I usually get 900-940mpbs. Finally spoke to someone on the phone after waiting 3 hours on hold. Ran all the tests and apparently there's no issue and it must be my Desktop PC. 1GB Lan interface, Windows 10, Cat 6 Ethernet cable.
I know it's not my PC, as when I spoke to them a little while ago about latency and packet drops they said they would 'send signals' that would stabilise my line. Now I have less than 90% of what I'm paying for.
The woman on the phone said she would be sorting an engineer, and after waiting on hold for a further 20 minutes (coming up to 4 hours then) I got cut off, with no information.
I would like this sorted now, as it seems I'm having nothing but issues. If it isn't rectified quickly, I'll be cancelling the contract, and ripping the thing out the wall myself. I have made two complaints and both have gone by with no bother.