It's a couple of months now that my Hub3 keeps having a red light at the bottom.
This seems affecting the internet connection as sometimes it become really slow with some drops. Looking on the website and running the test I noticed that the red light status is related to the device overheating.
I restarted the device, reset it for 30s and left it off for 10 minutes but the light is still red. I had some speed improvements after this procedures but anyway my internet connection keeps remainin max 112Mbps when my contract says 200 Mbps. And the test has been ran with only one device connected via Ethernet Cat_5E cable.
I am more than sure that there is a problem with the Hub as it seems pretty hot when I touch the sides.
I spoke with the support service today and after repeating once again all the checks they advised the hub is fine as up and running, however when I enter the Router page via the Gateway address I am unable to run the diagnostic as, once reached the 18% the device disconnect itself.
Following this link will be possible to see all the settings and the network info:
Yes, i spoke with an agent at 150 yesterday morning. he asked me to reset the device and check the internet connection, however whenever I was advising him about the red light he was replying that was a normal behaviour.
I am not able to make work meetings because of the line been unstable.
The situation is still the same and the bad connection is severely affecting my smart working as I am unable to attend video conferences or work without having the issue of being disconnected due to "poor connection".
Paying £55 a month for a 200Mbit connection to have all these issues is a bit frustrating.
Thanks for your reply Apologies for the delay in response, we have been very busy and doing all we can to get to our community ASAP
. Sorry to hear you're still having issues. I can see that we've advised you today of an area issue and that is still ongoing at the moment. The engineers will be doing all they can to get this fixed and will do their best to try and ensure this is a long term solution.