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Hub 3 keeps resetting

Hi had an engineer out last week he got my speeds back up but the hub is constantly resetting or dropping out, stats below. 

06/05/2020 19:11:56 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 19:11:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:56:39 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:56:39 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:47:15 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:37:20 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:28:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:25:51 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:25:9 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:23:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:23:23 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:05:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 18:00:53 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:47:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:47:18 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:42:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:41:59 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:41:59 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:32:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2020 16:30:25 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;


1 195000000 4.6 40 256 qam 8
2 139000000 5 38 256 qam 1
3 147000000 4.9 38 256 qam 2
4 155000000 5 38 256 qam 3
5 163000000 5 40 256 qam 4
6 171000000 4.9 38 256 qam 5
7 179000000 4.9 40 256 qam 6
8 187000000 4.8 40 256 qam 7
9 203000000 4.5 38 256 qam 9
10 211000000 4.4 38 256 qam 10
11 219000000 4.1 38 256 qam 11
12 227000000 4 38 256 qam 12
13 235000000 3.9 38 256 qam 13
14 243000000 3.7 38 256 qam 14
15 251000000 3.9 38 256 qam 15
16 259000000 3.7 38 256 qam 16
17 267000000 3.5 38 256 qam 17
18 275000000 3.2 38 256 qam 18
19 283000000 3.5 38 256 qam 19
20 291000000 3.4 38 256 qam 20
21 299000000 3.5 38 256 qam 21
22 307000000 3.4 38 256 qam 22
23 315000000 3.2 38 256 qam 23
24 323000000 3.2 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 392 1099
2 Locked 38.6 3712 1777
3 Locked 38.9 864 1560
4 Locked 38.9 806 1556
5 Locked 40.3 626 1472
6 Locked 38.9 503 1384
7 Locked 40.9 441 1227
8 Locked 40.3 439 1074
9 Locked 38.9 383 1415
10 Locked 38.9 325 1003
11 Locked 38.9 316 956
12 Locked 38.9 355 958
13 Locked 38.9 335 1009
14 Locked 38.9 303 948
15 Locked 38.9 282 888
16 Locked 38.6 282 920
17 Locked 38.6 271 1068
18 Locked 38.9 271 860
19 Locked 38.6 271 908
20 Locked 38.6 269 878
21 Locked 38.9 270 866
22 Locked 38.6 243 994
23 Locked 38.6 229 875
24 Locked 38.9 221 830

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400051 4.375 5120 64 qam 4
2 32600026 4.675 5120 64 qam 5
3 46199988 3.55 5120 64 qam 3
4 53700026 3.775 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

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Re: Hub 3 keeps resetting

No help as yet and internet is now unusable as disconecting every few minutes 🤬 can a mod please flag this thanks. 

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Alessandro Volta
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Re: Hub 3 keeps resetting

When was the hub last rebooted?


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Re: Hub 3 keeps resetting

Rebooted, power off, reset many many times including this evening.

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Re: Hub 3 keeps resetting

virgin - eldicky 22052020.png

 

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Re: Hub 3 keeps resetting

Thank you for the post Dicky151.

 

As you've said an engineer has already been out in regards to an issue we'd need to book a follow up appointment for them to look into this.

 

I'll pop you over a private message now if you can please respond by going to the purple envelope in the top right of your screen. 

 

Thank you, Emily.

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