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jonsick
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Hub 3 keeps dropping and not great download speeds

I'm in the North Herts area and the hub 3 keeps dropping requiring a reboot and occasionally factory reset to get it going.

 

The log in page says it's on Partial Service (DS Only) 

 

Acquired Downstream Channel (Hz)
299000000
Locked
Ranged Upstream Channel (Hz)
53700000
Locked
Provisioning State
Online
 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-0.940256 qam21
2139000000-0.240256 qam1
3147000000-0.740256 qam2
4155000000-0.740256 qam3
5163000000038256 qam4
6171000000-0.540256 qam5
7179000000-0.440256 qam6
8187000000-0.240256 qam7
9195000000-0.240256 qam8
10203000000-0.740256 qam9
11211000000040256 qam10
12219000000-0.733256 qam11
13235000000-1.540256 qam13
14243000000-2.240256 qam14
15251000000-240256 qam15
16259000000-240256 qam16
17267000000-1.540256 qam17
18275000000-240256 qam18
19283000000-1.440256 qam19
20291000000-0.740256 qam20
21307000000040256 qam22
22315000000040256 qam23
23323000000040256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9469197
2Locked40.9290880501
3Locked40.91131367498
4Locked40.31806996294
5Locked38.6661593217
6Locked40.34417224
7Locked40.3842163
8Locked40.91091180162
9Locked40.92839681133
10Locked40.32033646197
11Locked40.389152174
12Locked33.94576371830
13Locked40.9690788
14Locked40.3132882
15Locked40.3652108
16Locked40.953291
17Locked40.941776
18Locked40.348165
19Locked40.359869
20Locked40.937974
21Locked40.9110766
22Locked40.940264
23Locked40.362473

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000049512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000

 

 

Network Log

Time Priority Description

02/06/2021 10:49:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 10:49:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 10:10:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 10:10:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:51:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:55ErrorTCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:55criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:37Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:50ErrorTCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:50criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:48:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:48:46ErrorTCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:48:46criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:41:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:39:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:39:57criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:39:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Zak_M
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Re: Hub 3 keeps dropping and not great download speeds

Good afternoon @jonsick 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with you services. 

 

How are things looking since your post?  Is there anything listed on the service status page?

 

Kind regards,

Zak_M

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