Virgin Media Community

[jonsick]

I'm in the North Herts area and the hub 3 keeps dropping requiring a reboot and occasionally factory reset to get it going.

The log in page says it's on Partial Service (DS Only) 

Acquired Downstream Channel (Hz)	299000000	Locked
Ranged Upstream Channel (Hz)	53700000	Locked
Provisioning State	Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	299000000	-0.9	40	256 qam	21
2	139000000	-0.2	40	256 qam	1
3	147000000	-0.7	40	256 qam	2
4	155000000	-0.7	40	256 qam	3
5	163000000	0	38	256 qam	4
6	171000000	-0.5	40	256 qam	5
7	179000000	-0.4	40	256 qam	6
8	187000000	-0.2	40	256 qam	7
9	195000000	-0.2	40	256 qam	8
10	203000000	-0.7	40	256 qam	9
11	211000000	0	40	256 qam	10
12	219000000	-0.7	33	256 qam	11
13	235000000	-1.5	40	256 qam	13
14	243000000	-2.2	40	256 qam	14
15	251000000	-2	40	256 qam	15
16	259000000	-2	40	256 qam	16
17	267000000	-1.5	40	256 qam	17
18	275000000	-2	40	256 qam	18
19	283000000	-1.4	40	256 qam	19
20	291000000	-0.7	40	256 qam	20
21	307000000	0	40	256 qam	22
22	315000000	0	40	256 qam	23
23	323000000	0	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	469	197
2	Locked	40.9	290880	501
3	Locked	40.9	1131367	498
4	Locked	40.3	1806996	294
5	Locked	38.6	661593	217
6	Locked	40.3	4417	224
7	Locked	40.3	842	163
8	Locked	40.9	1091180	162
9	Locked	40.9	2839681	133
10	Locked	40.3	2033646	197
11	Locked	40.3	89152	174
12	Locked	33.9	457637	1830
13	Locked	40.9	6907	88
14	Locked	40.3	1328	82
15	Locked	40.3	652	108
16	Locked	40.9	532	91
17	Locked	40.9	417	76
18	Locked	40.3	481	65
19	Locked	40.3	598	69
20	Locked	40.9	379	74
21	Locked	40.9	1107	66
22	Locked	40.9	402	64
23	Locked	40.3	624	73

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

53700000

49

5120

64 qam

2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

0

0

Network Log

Time Priority Description

02/06/2021 10:49:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 10:49:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 10:10:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 10:10:44	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:51:42	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:55	Error	TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:55	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:50:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:50	Error	TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:50	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:49:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:48:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:48:46	Error	TCS Fail on all Upstream Channels;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:48:46	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:41:0	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:39:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:39:57	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2021 09:39:57	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Zak_M]

Good afternoon @jonsick 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with you services. 

How are things looking since your post?  Is there anything listed on the service status page?

Kind regards,

Zak_M