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ahtnamas
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Hub 3 brand new. Worse wifi than old Hub 2

Hi there,

I recently rang Virgin and after many attempts got through. I was persuaded to get a new hub (No 3) and given faster connection ( 200meg) as I was going to leave, due to intermittent Wifi every day and it being a nightmare trying to work and home school at the moment.

Anyway, the hub arrived quickly. We have installed it in the same place as the old one ( so in a back room downstairs next to TV). 

This Hub is worse than the old one. With the old app I had connection half of the time at least though Zoom was tricky on Saturdays and some evenings. Now I have the app and it says connection is poor or non existent in half the house most of the time. I tried to FaceTime someone last night and we got cut off over and over again and they sounded like a robot. The half of the house where it doesn't work which includes where I have to do my work from (so completely hopeless!) 

We live in a terrace with thick brick walls. The thing is, why is the new hub worse? I think moving the router might help and looked up how to do this. It looks like I'll need lots of extension cables to do this as the wires are all quite short. I noticed for fixing slow speeds it says on Virgins website 'make sure the white cable is tightly connected to the Virgin Media wall socket'. We don't seem to have one of these although there is a small dodgy looking attachment ( a splitter) which a Virgin Engineer must have installed at some point.

Should I just reinstall the old hub in the mean time? Or can I do something to the new hub to improve it? Everyone is suggesting boosters. But I already have one that I bought a couple of years ago because of how bad the old wifi was. 

My biggest query is why is the Hub3 worse than Hub 2?

Thank you.

 

 

 

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jbrennand
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Re: Hub 3 brand new. Worse wifi than old Hub 2

All VM Hub's wiifi can be generously regarded as "poor", reflecting the low build cost for a Hub that tries to be a modem, a router and deliver wireless signals.

See the tweaks below and see if they help - it often does. But TBH in a house with thick brick walls particularly if they are old Victorian "iron-rich" bricks you should consider sourcing your own better quality wireless equipment. I did that 20 years ago and never have any wifi issues.
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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one. 
You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
ahtnamas
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Re: Hub 3 brand new. Worse wifi than old Hub 2

Hi John,

Thanks for your detailed answer. I will have a go at this later on. It sounds very technical but I guess I've nothing to loose if I can go back to factory settings.

Sam.

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ahtnamas
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Re: Hub 3 brand new. Worse wifi than old Hub 2

Also John, 

What make of better quality wireless equipment would you recommend?

Thanks,

Sam.

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jbrennand
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Re: Hub 3 brand new. Worse wifi than old Hub 2

Some comments I have posted before
______________________________

Get either.....

(1) A Mesh System, (2) A Wireless router, (3) A Wireless access point or (4) A combination of (2) & (3).

I would say a good Mesh will be the simplest/most flexible for most average users.  A Triband system is better for the "backhaul" and for users on high speed packages and umpteen simultaneous connections but probably overkill for you.

It depends on your requirements for... better routing features, your house layout, size, construction materials, your tech abilities, and of course, budget, ~£60-80 will get a decent introductory wireless router but 'may' not alone solve the wifi in your house, but spending up to ~£500 will get the “Rolls Royce” solution of a high-end Wifi6 Router & WAP's or a top end Tri-band Mesh system.

You'll probably want something suitable - somewhere within that range - I reckon ~£100-150 is around the “sweet spot” for most standard users, and where you would probably need to start for a standard 2/3-story house if it has brick walls. Less for a one-bedroom modern build flat, more for a stone built 8 bedroom mansion

Good options for Access points/Wifi routers/Mesh systems come from Ubiquiti, Asus, TP-Link Deco's M4/M5/M9, Linksys Velop's, Tenda Nova's, Netgear Orbi's (and others) – I would stick with these companies whose business this is - rather than “newcomer” and data-driven” companies like Google, Amazon, etc. Also be sure the router or Mesh specifically says that they have 1GB ethernet ports - some of the cheaper ones only have 100Mbps ports.

Recently, just as an example... two of my friends who both live in a Cheshire brick built 3/4 bed semi, both just got TP-Link Deco M5 3-packs (~£150) and both told me it is - “absolutely brilliant with full wifi speeds in all rooms, the attic and the garden, and the App is a doddle to use”. The first Mesh unit becomes the new router - you need to check whether the one you look at has all the "features” you need. Ethernet ports are usually limited to 1 or 2/unit , so you “may” need to add in an unmanaged GB port switch (<£20) in there as well. My mates also get "full speeds" from the ethernet ports on the Deco's in the remote locations. Finally if you get a 2/3-pack of any Mesh system, which doesn’t cover dead spots everywhere, you can just add in extra unit(s).

Take a look at what fits your needs, tech ability, house layout and budget. Use sites like Techradar & Techadvisor for reviews of "Best Routers" or "Best Mesh".   Post again if you want personal recommendations from others on your short list and advice on how to install and set it up properly.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
ahtnamas
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Re: Hub 3 brand new. Worse wifi than old Hub 2

Thanks John.

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