Menu
Reply
Highlighted
  • 391
  • 2
  • 18
Up to speed
532 Views
Message 1 of 8
Flag for a moderator

Hub 3 Speed Honeymoon Over??

Hub 3 installed recently following problems the my 2.

Initial speeds for the first few weeks for my M200 account were 200+ Down and 20+ Up.

Last few days it's dropped dramatically to between 2 and 3 Down. Up has been ok.

Here are the power levels.....

Speedtest 29-01-20.jpg1. Downstream 1-10.jpg2. Downstream 11-21.jpg3. Downstream 22-23.jpg4. Upstream.jpg






M200 Fibre Broadband
Talk More Anytime Phone
Maxit TV
V6
500GB TIVO
Pixel C
Google Pixel 3XL
Sony Bravia 4K Smart Android TV
0 Kudos
Reply
Highlighted
  • 1.32K
  • 190
  • 630
Very Insightful Person
Very Insightful Person
525 Views
Message 2 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

Call it in to customer service as a fault - could be a known area fault or probably you have a damaged connection between yourself and the street cabinet. Downstream S/N ratios are too low on many of the channels and your upstream power levels are looking a bit iffy - my money would be on a bad joint. 

0 Kudos
Reply
Highlighted
  • 391
  • 2
  • 18
Up to speed
517 Views
Message 3 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

Thanks for the quick response......I'll update as and when.





M200 Fibre Broadband
Talk More Anytime Phone
Maxit TV
V6
500GB TIVO
Pixel C
Google Pixel 3XL
Sony Bravia 4K Smart Android TV
0 Kudos
Reply
Highlighted
  • 391
  • 2
  • 18
Up to speed
266 Views
Message 4 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

A few weeks on and the speed has been 200+ down and 20+ up without any calls to Customer Service.

So I'm none the wiser...............





M200 Fibre Broadband
Talk More Anytime Phone
Maxit TV
V6
500GB TIVO
Pixel C
Google Pixel 3XL
Sony Bravia 4K Smart Android TV
0 Kudos
Reply
Highlighted
  • 12.44K
  • 859
  • 3.72K
Very Insightful Person
Very Insightful Person
258 Views
Message 5 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

Did an engineer come?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Highlighted
  • 1.32K
  • 190
  • 630
Very Insightful Person
Very Insightful Person
247 Views
Message 6 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

It’s entirely possible that there was a fault in the street cabinet which they’ve now dealt with and consequently fixed your (and anyone else connected to the same cabinet) speed issue.

0 Kudos
Reply
Highlighted
  • 391
  • 2
  • 18
Up to speed
241 Views
Message 7 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

Didn't have an Engineer visit. "Sorted itself", as far I was concerned.





M200 Fibre Broadband
Talk More Anytime Phone
Maxit TV
V6
500GB TIVO
Pixel C
Google Pixel 3XL
Sony Bravia 4K Smart Android TV
0 Kudos
Reply
Highlighted
  • 497
  • 25
  • 47
Forum Team
Forum Team
232 Views
Message 8 of 8
Flag for a moderator

Re: Hub 3 Speed Honeymoon Over??

Hi bds1958

 

Thanks for your reply. 

 

Glad to hear that speeds have been better now - I've checked the account for you to make sure and I can see that there aren't any faults in your area or with the equipment. It looks like there are some wireless issues however, which can be resolved using our Connect App  where you can scan each room for wireless issues and optimize the signal for each room/device. 

 

We also have great information here that you can use to ensure you're getting the best out of your wireless connections. 

 

Let us know if you're having any other issues 🙂 

 

Thanks, 

 

Hollie_B

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply