I signed up to the M500 so I should be getting speeds between 400 to 500mbps down but i am only getting 202mbps and that is with just my computer directly connected to the hub 3 and nothing else connected to the network.
I have also found that after about a week or two the speeds slow drop down till we start to notice streaming issues so we end up having to power the hub 3 off for 3 to 5 minutes to let it cool down and start again.
I need this resolved urgently as i am not paying for a service that I am not getting
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Already completed the first line checks which means nothing connected just my laptop at 1 Gbps Full Duplex same speeds
Just to save time I work for an ISP/MSP so I know the issue is with Virgin and the Hub3, I have two issues the first one we are not being supplied with the correct bandwidth and the second one is the Hub 3.
The Hub 3 has always been bad since the day Virgin first released it, that was the main reason I stayed with the Hub2 for 5+ years only upgraded it because we moved and wanted more speed.