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LukeM94
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Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Hello,

I've been with Virgin for a few years now, always at around 100 MB on a wired connection

Recently my speeds have dropped a huge amount, only getting around 30 MB if i'm lucky

I've followed all the usual troubleshooting restarts etc and still not getting higher than this

Has anyone got a fix I can do or does this sound like a line issue?

Thank you

Luke

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legacy1
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Alessandro Volta
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Message 2 of 12
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Test with another PC/laptop if you can.

Run cmd then ping -n 200 194.168.4.100 to see if you line is stable.

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LukeM94
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Line seems stable just alot slower speeds

Tried on another PC and having the exact same issue unfortunately, tried to ring Virgin directly but struggling to get through to someone

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Zak_M
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Good morning @LukeM94 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your services.

 

I can see that you have spoken with someone in the last few days, have they managed to get this resolved? 

 

Kind regard,

Zak_M

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LukeM94
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Hi @Zak_M

spoke to someone on the virgin number who reset my router, was meant to be directing me to another line after 30mins on the phone but the line hung up.

still got the same issue, it’s now meant to be a 200MB line and I’m getting around 50 - 60 MB

Thank you

Luke

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Sofia_B
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Message 6 of 12
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Thanks for coming back to us @LukeM94

 

Very sorry to hear the issue is ongoing, I've managed to locate your account and I can't see any issues on our end that could be causing the slow speeds. 

 

How are things performing today? 

 

Thanks, 

 

 

Sofia
Forum Team



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Adduxi
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Message 7 of 12
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Usual request. Please post all power levels and network log.  Also setup a BQM here www.thinkbroadband.com/ping

Once we have the information we can comment.

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LukeM94
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Message 8 of 12
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Still having issues. Generating the report for the response below but still the exact same... Been like this for weeks now, never used to have an issue

 

Thanks

Luke

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LukeM94
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

LukeM94_0-1620330567157.png

Does this help?

 

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LukeM94
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Re: Hub 3 - 100MB Download - Only getting around 30 - 40 MB?

Attached screenshot below:

LukeM94_0-1620335334915.png

 

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