Virgin Media Community

[LukeM94]

Hello,

I've been with Virgin for a few years now, always at around 100 MB on a wired connection

Recently my speeds have dropped a huge amount, only getting around 30 MB if i'm lucky

I've followed all the usual troubleshooting restarts etc and still not getting higher than this

Has anyone got a fix I can do or does this sound like a line issue?

Thank you

Luke

[legacy1]

Test with another PC/laptop if you can.

Run cmd then ping -n 200 194.168.4.100 to see if you line is stable.

[LukeM94]

Line seems stable just alot slower speeds

Tried on another PC and having the exact same issue unfortunately, tried to ring Virgin directly but struggling to get through to someone

[Zak_M]

Good morning @LukeM94 

Welcome to the forums and thank you for taking the time to post. 

I am sorry to hear that you have had some issues with your services.

I can see that you have spoken with someone in the last few days, have they managed to get this resolved? 

Kind regard,

Zak_M

[LukeM94]

Hi @Zak_M

spoke to someone on the virgin number who reset my router, was meant to be directing me to another line after 30mins on the phone but the line hung up.

still got the same issue, it’s now meant to be a 200MB line and I’m getting around 50 - 60 MB

Thank you

Luke

[Sofia_B]

Thanks for coming back to us @LukeM94. 

Very sorry to hear the issue is ongoing, I've managed to locate your account and I can't see any issues on our end that could be causing the slow speeds. 

How are things performing today? 

Thanks, 

[Adduxi]

Usual request. Please post all power levels and network log.  Also setup a BQM here www.thinkbroadband.com/ping

Once we have the information we can comment.

[LukeM94]

Still having issues. Generating the report for the response below but still the exact same... Been like this for weeks now, never used to have an issue

Thanks

Luke

[LukeM94]

Does this help?

[LukeM94]

Attached screenshot below: