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cbauer7
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Hub 3.0 Error (slow speed/intermittent connection)

Hi,

Would someone kindly translate the hub settings below into English for me, and tell me what is going on. I have had an unstable connection and slow speed for almost 2 days now.

Network Log
Time Priority Description
14/12/2021 08:44:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:45 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:44 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:43 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:24 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:44:23 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:43:8 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:43:8 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:43:4 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:43:3 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:42:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:42:19 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:41:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:41:53 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:41:14 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2021 08:41:14 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 -3.7 35 256 qam 1
2 147000000 -3.4 35 256 qam 2
3 155000000 -2.2 35 256 qam 3
4 171000000 -2.5 35 256 qam 5
5 179000000 -1.9 35 256 qam 6
6 187000000 -1.7 36 256 qam 7
7 195000000 -2 36 256 qam 8
8 203000000 -2.5 36 256 qam 9
9 211000000 -1.5 36 256 qam 10
10 219000000 -1.9 36 256 qam 11
11 227000000 -2.7 36 256 qam 12
12 235000000 -1.2 36 256 qam 13
13 243000000 -1.5 36 256 qam 14
14 251000000 -2.7 36 256 qam 15
15 259000000 -1.7 36 256 qam 16
16 267000000 -0.5 36 256 qam 17
17 275000000 -1.2 36 256 qam 18
18 283000000 -1.4 36 256 qam 19
19 291000000 -0.2 37 256 qam 20
20 299000000 0.2 37 256 qam 21
21 307000000 -1.4 37 256 qam 22
22 315000000 0 37 256 qam 23
23 323000000 0.5 37 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 35.2 4804988 4935846
2 Locked 35.4 4770488 4515427
3 Locked 35.4 5428154 4003031
4 Locked 35.7 5981750 3073355
5 Locked 35.5 6502670 3105949
6 Locked 36.1 6810060 1746725
7 Locked 36.1 7073125 1058944
8 Locked 36.1 7260069 1206911
9 Locked 36.3 6892854 576075
10 Locked 36.6 7282277 348321
11 Locked 36.3 6482397 1800159
12 Locked 36.6 6879356 1318404
13 Locked 36.6 7399490 343954
14 Locked 36.3 7498054 287388
15 Locked 36.3 7261380 625423
16 Locked 36.6 6122414 901717
17 Locked 36.6 5431628 21123
18 Locked 36.6 5625697 12647
19 Locked 37.3 3899712 6443
20 Locked 37.3 3255720 569
21 Locked 37.3 3494819 10
22 Locked 37.3 2673977 10
23 Locked 37.6 1654249 0

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700000 51 5120 64 qam 2
2 60300000 51 5120 64 qam 1
3 39399956 51 5120 64 qam 4
4 46200000 52 5120 16 qam 3

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 83 0
2 ATDMA 0 0 78 0
3 ATDMA 0 0 72 0
4 ATDMA 0 0 56 0

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lotharmat
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Re: Hub 3.0 Error (slow speed/intermittent connection)

U/S power is too high - this will cause massive problems (postRS errors)

VM need to book a tech visit to rectify this!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Martin_N
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Re: Hub 3.0 Error (slow speed/intermittent connection)

Hi cbauer7,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the broadband issue you've been having. 

I have been able to locate and can see you have spoken with the team regarding this. 

Have they been able to assist with getting this resolved? 

^Martin

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